Windows 10: Tech support scam popup

A tech support scam page just popped up as I was online, claiming it is my Windows Defender Security Center. WHAT do I do now? How to get rid of it and keep my computer safe? I have not touched anything on the screen/page since it popped up. And I have few technical computer skills so would need a simple solution. Please...

:)

 

problem with browser Tech Support popup

@shall999

If you get these popups in Windows 8.1, it means that your computer is already infected.

You need to run some scans.

See this free, multi-step removal guide:
http://malwaretips.com/blogs/remove-tech-support-scam-popups/

If need be, run multiple scans with each of the tools and also
reboot after each scan.

Note: You might not need Hitman Pro.

Cheers,

J

 

Ms tech support is it a scam?

As already mentioned: Yes that's a scam.

All these kind of pop-ups are fake warnings - scams. Never ever call these numbers.

Please read:
PSA: Tech Support Scams Pop-Ups on the Rise

Use the Task Manager to close your browser:

How to Use the New Task Manager in Windows 8 or 10

If you use Edge, see all of
GreginMich's replies here:
http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/system-error/dcccc74e-fb98-43a8-8579-956692a40982

Clear your temporary internet files and reboot. Do not restore the browser session.

After the reboot, the pop-up should be gone.

If not, follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

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Also read/watch:


Beware of Phony Tech Support Scams

Tech Support Scams – Help & Resource Page

Fake Tech Support Scams – video from the MS Digital Crimes Unit

 

Tech Support Scam

If you allowed them remote access either time, you have some work to do.

It's a common scam that you could have ended with the Task Manager. Now you must consider everything on your computer has been compromised. Passwords, PIN numbers, financial account information.
A clean install of Windows is the best option and what I would do myself. See the following and decide if you want to tempt fate not knowing what they may have installed on your computer.

From Quietman, see: I have been hacked...What should I do?

Answers to common security questions - Best Practices - Anti-Virus, Anti-Malware, and Privacy Software


And this from the FTC:

Tech Support Scams

How To Spot, Avoid, and Report Tech Support Scams

Next, follow the instructions here even if the pop up is gone.

http://malwaretips.com/blogs/remove-tech-support-scam-popups/

Also run this tool.

SuperAntiSpyware (Free version)

Remove Malware & Spyware with Anti-Malware Software | SUPERAntiSpyware

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise

PSA: Tech Support Scams Pop-Ups on the Rise

Breaking down a notably sophisticated tech support scam M.O.

https://blogs.technet.microsoft.com...-notably-sophisticated-tech-support-scam-m-o/