Windows 10: talk to a person talk to a person

Case 1048847666 Agent delegted my 50Gb of cloud on OneDrive

:)

 

Talk to a person

Why talk to a person that does not know anything. Ask here and get your answers.

 

I need to talk to a person

I need to talk to a person about my account

 

Talk to a person

I have two questions:

How to talk to an actual person ?

The support sends you to a chatbot , which sends me to what I assume is the techhelpdesk from india(?). They couldn't help me, the connection was horrible, he didn't speak clearly and was quite agitated when I asked if he could repeat a sentence. I just want
to talk/chat to a person that can help me with my original query:

How to change your user name in your laptop ?

I got a new laptop and set up everything nicely, but for some weird reason the first 5 digits of my phone number were used as my user name. I want to actually use my user name. I've tried to change it in control panel (a solution on the web) (Control Panel\User
Accounts\User Accounts) but the option "change name" was not present (maybe because I'm the administrator of the laptop?).

Could anyone help me with either of these questions?