Windows 10: System Thread Exception Not Handled BSOD while playing Age of Empires 4

I have the windows store version of Age of Empires 4. Every time I try to play I get a "System Thread Exception Not Handled" after about 5 minutes. This doesn't happen on other windows store games like FH4. My graphics drivers are up to date. I have tried looking in the event viewer but can't find anything that would indicate the cause.

:)

 

System Thread Exception Not Handled?

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

The System Thread Exception Not Handled error in Windows mostly occur due to incompatible or old graphics card drivers. System Thread Exception Not Handled error is often displayed along with the Blue Screen of Death

I suggest you to boot into Safe Mode environment and update your graphic drivers.

Method 1: Update drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• Press Windows key + X key and click on
  Device manager.
• Search for Display Adapters.
• Right-click on the graphics
  card and click on Update driver software.

You may also download the latest graphic drivers from the manufacturer’s website and install them on your computer.

If the issue still persist, I suggest you to install the drivers in compatibility mode and check.



Method 2:



Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps. Do let us know if your issue is resolved. For any further information, feel free to contact us.

Thank you.

 

Age Of Empires The Age Of Kings Multiplayer Crash

Hi,



This issue might happen if the Windows Firewall is blocking the game from connecting to the LAN.

I suggest you to add the Age of Empires the Age of Kings, to the exception list of the Windows Firewall and check if the issue is resolved.

Follow the steps below.

• 
  Press Windows key + X key and select
  Control Panel.
  
• 
  Click on View by in the top right panel and select Small Icons.
  
• 
  Find and click on Windows Firewall.
  
• 
  Click on Allow an app or feature through Windows Firewall in the left panel.
  
• 
  Click on Change Settings, find and check the Age of Empires the Age of Kings box for both
  Public and Private Columns.
  
• 
  If Age of Empires the Age of Kings is not listed, then click on
  Add and select the installed path of the game.
  

Hope the information helps. Kindly write back to us for further assistance on Windows. We will be happy to assist you.



Thank you.

 

system thread exception not handled / ntfs.sys

Hey, thanks again for the reply!

Please check my 2nd bullet point, with the 2 notes.

-----------

• W10 1809 media creation tool - boots but results in the same error.

1. Note 1: if I disconnect SSD1, HDD1 (W10 drive systems) the W10 USB can boot!
2. Note 2: while using W10 USB, If I attempt to reconnect either drive I get BSOD (system thread exception not handled - ntfs.sys)