Windows 10: Surface Pro stuck on boot screen

Hi all


I've looked on every forum and contacted Microsoft Customer Service. All provided the same steps for my issue.


I was using my computer just 3 hours ago at school. Class ended, i locked my compute, put it in my backpack, 20 minutes later I'm in my next class. I open it up and click the lock button and there's a "UEFI" screen. I click "Exit and Restart" and then it goes to the main logo screen. I think "that was weird" and now on my logo screen i have this little icon on the bottom right corner. Since then 3 hours later I've changed every setting on the UEFI screen and clicked exit and restart multiple times. I cannot get past the Logo loading screen unless i opt for the UEFI screen. If i click nothing it will just keep "loading" for what seems like forever. Customer service suggested the same force shut off options i found online hold power button down for 20-30 seconds, wait a 10+ seconds, hold power and volume up/down button simultaneously for 15 seconds, etc. No luck. Still same forever loading screen.









Customer support said i can do a USB recovery link and follow instructions. It is to my understanding i need to be able to click the USB so I'm unsure how I'm supposed to do that when I'm forever restarting.

:)

 

Boot Surface Laptop to USB - no Volume button


Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Surface pro 2017 stuck at boot

The Linux GRUB bootloader may be interfering. I would always add linux to the Windows Boot Manager:

https://www.groovypost.com/howto/dual-boot-wind...

See here for special steps to access Surface Pro 2017 UEFI firmware and configure Boot menu:

https://surfacetip.com/configuring-surface-pro-...

Set the boot media on which you've created the Surface image to boot first. See more about booting flash media on Surface here:

https://support.microsoft.com/en-us/help/402351...

More here on resetting the Surface:
https://support.microsoft.com/en-us/help/402353...

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?