Windows 10: Surface Laptop 4 doesn't connect to external displays through USB-C

Discus and support Surface Laptop 4 doesn't connect to external displays through USB-C in Windows 10 Software and Apps to solve the problem; Hi, I bought a refurbished Surface Laptop 4 with windows 11 2 1/2 weeks ago and I haven't been able to use the USB-C port for any external... Discussion in 'Windows 10 Software and Apps' started by rchumbert, Nov 7, 2023.

  1. RCHUMBERT
    rchumbert Win User

    Surface Laptop 4 doesn't connect to external displays through USB-C


    Hi, I bought a refurbished Surface Laptop 4 with windows 11 2 1/2 weeks ago and I haven't been able to use the USB-C port for any external displays/monitors. I first discovered the problem when trying to connect my Huion Kamvas 16 display tablet, which connects through a USB-C-> USB-C cable that’s compatible with DisplayPort alternate mode. When the tablet is plugged in, my computer registers it as a display but starts freezing intermittently and the screen blinks on and off. I’ve also tried plugging my laptop into different external monitors with an HDMI->USB-C adaptor. With the HDMI-&g

    :)
     
    rchumbert, Nov 7, 2023
    #1
  2. BRINK
    Brink Win User

    Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop


    Source: Announcing availability of the Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface
     
    Brink, Nov 7, 2023
    #2
  3. BRINK
    Brink Win User
    Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface

    Source: Announcing availability of the Surface Connect to USB-C Adapter for Surface Pro and Surface Laptop Surface
     
    Brink, Nov 7, 2023
    #3
  4. TC1CK
    TC1CK Win User

    Surface Laptop 4 doesn't connect to external displays through USB-C

    Problem extending Surface Laptop 4 to dual-displays.

    Hello I am trying to extend the display on my Surface Laptop 4 to two external monitors (Lenovo Thinkvision / Dell P2417H).

    I am using a Port Connect Professional Docking Type C Travel 2 X 4K. I am using HDMI (inserted into monitors) to DP (inserted into dock) cables to connect between dock / monitor. The dock connects to my Surface Laptop 4 via USB-C.

    When 1 monitor is connected, it recognises the input but bugs out my computer for 15 or so seconds before reverting to previous settings. In this time, I cannot click anything on my laptop and the external monitor is blank. After 15 seconds, if I do Windows + P and select extend, the display is extended and works as normal.

    When 2 monitors are connected, on display settings the screens 1 and 2 are merged into a rectangular box and are both visible, and screen 3 is in it's separate box and not visible. Under the Multiple Displays options, screen 3 is not listed as an option to extend or duplicated or 'show only' on. Under advanced display settings, it is listed as an option but I just cant get any ouput from it.

    I don't have this issue when using the normal USB docking system in my workplace - it simply extends to both with no issues.

    Any ideas?

    Thanks

    ****moved from Windows / Windows 10 / PC Projection *****
     
    TC1CK, Nov 7, 2023
    #4
Thema:

Surface Laptop 4 doesn't connect to external displays through USB-C

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