Windows 10: Surface Laptop 3 keeps shutting down while plugged in and when I'm using zoom

I've purchased the surface laptop 3 2 months back and it keeps shutting down while I'm on a zoom call and attending classes. I've done all the windows update and tool kits but it still keeps shutting down middle of the zoom class while its plugged in and the battery doesn't last even for 4 hours when its mentioned the battery power can last up till 10 hours a day.Hope someone can help me out with this.

:)

 

Is it safe to keep my surface laptop 3 plugged in all the time?

Hello,

I recently just bought the surface laptop 3. I want to maximize my battery power and I was wondering if it's safe to keep the laptop plugged in all the time?

 

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Surface Pro 3 - Plugged in but not charging

Hi Carlos,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1. Did you make any changes to the computer prior to this issue?
2. Which update did you install before this issue occurred?
3. What is the version of your Windows 10 computer? (To check the version of your Windows 10, click on
   
   this link).

Meanwhile, try the below troubleshooting methods and see if this helps.

Before trying the below troubleshooting methods, restart your Surface 2 to 3 times and see if the Surface is charging.

Method 1: Windows Updates.

Check if your Windows is up-to-date by going to
Settings > Update and Security > Windows Updates and install all the Windows Updates if there are any.

Method 2: Disconnect all external devices from your Surface Pro 3.

First, shutdown your Surface and then try disconnecting all external devices from your Surface like Surface case, keyboard cover, anything from the USB ports, and any micro SD card.

Once you have disconnected all the external devices, turn on your Surface and see if you are able to charge the Surface and try connecting each external device.

Method 3: Uninstall the Battery Drivers.

Step 1: Click on the
Start Menu and search for Device Manager and open
Device Manager.

Step 2: Then, double click on
Battery and Uninstall all the drivers under Battery section.

Step 3: Once you have Uninstalled the battery drivers, restart the Surface once for the battery drivers to be installed automatically and check for the issue.

Method 4: Check the Power Adapter and the Wall Plug.

Take a look at the Wall Plug and try changing the Wall Plug because sometimes it is possible for a low-voltage condition to be present where power is flowing, but not as much as there should be.

Also, check the Power Adapter cord is firmly seated and also try flipping the power connector upside down because it is possible that there’s some invisible damage to the connector and only one side is working. Once
you flip it over, wait for 10 to 15 minutes and see if it starts charging.

Hope it helps.