Windows 10: Sudden audio cuts on PC - seems unsolvable

A very annoying bug drives me crazy now! In the past few weeks random audio cuts occurs on my PC as soon as I start a game or within 10-15 min, but in case of other activity sound works perfectly. All the drivers are updated, I did not change anything on my PC and it worked perfectly before this no new software or hardware were added. First I checked all setting in games and in Windows, turned ON/OFF all options, changed audio sources. I uninstalled and reinstalled all the drivers several times. I read dozens of topics and correspondance about similar issues, i followed several troublesho

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How to stop audio from cutting out on the drivers end?

Hi

Welcome to Microsoft community.

I know you're experiencing audio cutting out on your device. Here are a few steps you can try to troubleshoot and resolve the issue:

1. Update audio drivers: Ensure that you have the latest audio drivers installed on your device. You can visit the manufacturer's website or the support page for your specific audio device model and download the latest drivers available. Install the updated drivers and see if it resolves the audio cutting out issue.
   
2. Check audio cables and connections: If you're using external speakers or headphones, make sure the cables are properly connected to both the audio source and the output device. Try unplugging and re-plugging the cables to ensure a secure connection. If you're using wireless headphones or speakers, check the Bluetooth or wireless connection to ensure it's stable.
   
3. Adjust audio settings: Sometimes, certain audio settings can cause interruptions or audio cutouts. Follow these steps to adjust the audio settings on your device:
   
   • Right-click on the speaker icon in the system tray (bottom right corner of the screen) and select "Playback devices."
     
   • In the Sound window, select your audio device and click on "Properties."
     
   • Go to the "Advanced" tab and try changing the default format of the audio. You can experiment with different sample rates and bit depths to see if it improves the audio stability.
     
4. Disable audio enhancements: Some audio enhancements or effects can interfere with the audio playback and cause interruptions. To disable audio enhancements, follow these steps:
   
   • Right-click on the speaker icon in the system tray and select "Playback devices."
     
   • In the Sound window, select your audio device and click on "Properties."
     
   • Go to the "Enhancements" tab and check the box that says "Disable all enhancements." Click "OK" to save the changes.
     

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Audio cuts out when I start playing games.

Hi Covo,

I'm glad disabling the microphone in the "recording" tab helped! It suggests that there might be a conflict between the headset's audio output and its microphone input, causing the audio to cut out when both are active simultaneously.

If after trying these steps the issue still persists, it might be worth reaching out to Sony support for further assistance. They may have specific troubleshooting steps or updates that can help resolve the issue with the microphone enabled.

Your Sincerely

| Microsoft Community Support Specialist

 

Laptop cuts audio when Alt-Tabbing

Hi, A. McEwan

Welcome to the Microsoft Community.



It sounds like you're experiencing an audio issue related to your laptop's behavior during certain tasks. Here are some steps you can take to troubleshoot and potentially resolve this problem:

1. Update Audio Drivers: Visit the HP support website for your specific laptop model and ensure that you have the latest audio drivers installed. Sometimes outdated drivers can cause issues with audio playback and input.
   
2. Disable Audio Enhancements:
   
   • Right-click on the speaker icon in the taskbar, select "Sound settings," and then click on "More sound settings."
     
   • Find your default playback device, right-click on it, and select "Properties."
     
   • Go to the "Advanced" tab and uncheck the checkbox in front of "Enable audio enhancements" to see if it improves the audio stability.
     
3. BIOS and Firmware Updates: Check for any available BIOS or firmware updates for your HP Omen 16 laptop. Sometimes system firmware updates can address hardware-related issues.
   
4. Restart Audio Services: Open the Windows Task Manager (Ctrl+Shift+Esc), go to the “Services” tab, and restart the following services:
   
   Windows Audio
   
   Windows Audio Endpoint Builder
   
5. Check other social software besides Discord or software that uses audio (such as conferencing software and music software) to see if the same audio cutting problem exists.
   

If the issue persists, consider reaching out to HP support or the support team for the specific audio hardware on your laptop. They may have additional troubleshooting steps or be aware of known issues related to your particular hardware configuration.

Given that you've already performed a full reset of your laptop without success, it's important to explore these specific troubleshooting steps to isolate and potentially resolve the audio cutting issue. Additionally, keeping your system and drivers up to date is crucial for optimal performance and stability.

Best Regards

Martin | Microsoft Community Support Specialist