Windows 10: Subtitles don't work in Movies and TV?

When a foreign language is spoken in an English movie, there are no subtitles, even with them turned on. This has happened now for several movies and is unacceptable.

:)

 

Movies & TV App Subtitles

Hi Autumn,

I am Jaspreet Singh an independent advisor.

Have you tried turning off cc and turning it on again near the volume icon?

If there is no cc option please follow the steps listed by Tsalavar on this link :

https://answers.microsoft.com/en-us/windows/for...

** The movies and tv app seems to have issue with captions (in built subtitles) for some video formats

 

How to Run Cyrilic Subtitles On Movies&TV ?

Hi TonyTonguc,

Thank you for the reply.

I suggest you to download the subtitles for the show or the movie and load the subtitles,
Movies & TV app in Windows 10 supports loading external subtitles. If you are interested in loading an external subtitles file in the
Movies & TV app on Windows 10.

1. Try downloading the subtitles for your favorite show or the movie you want to watch. It can be downloaded as a zip file. Following the download, you can save the file anywhere you want, but in
   SRT format.
   
2. If you have downloaded the subtitles in a
   zipped file, extract them at a suitable location.
   
3. Open the video in the Films & TV app and click the Speech bubble button visible just adjacent to the
   volume button. If the file has subtitles encoded, they will appear with the following option displayed –
   Choose subtitle file.
   
4. Click Choose subtitle file and select the
   SRT file you downloaded. The subtitles will start appearing on your screen right away
   
5. Please note that if your media file features multiple audio tracks, you can choose and switch to the desired subtitle from inside the Movies & TV app.
   
6. If you would like to modify or change the audio track, click the Language button next to the
   Play/Pause button.
   
7. You should observe a popup list displaying you the available channels. Click the one you want to switch to and the track will change on the fly.
   

I look forward to hearing from you soon.

Regards,

 

The subtitles not working on Movies & TV app.

When i open subtitles files on Movies & TV app, sometimes the app display the subtitles fine and some times it's look like gibberish.

The subtitle file works fine by the way with other programs like Media player Classic.

I'm using Windows 10 pro x64 Version: 1809 Build: 17763.

The subtitles looks like this in Movies & TV app ⬇⬇.