Windows 10: Stuck with the "Help us secure your account" problem

Discus and support Stuck with the "Help us secure your account" problem in Windows 10 Software and Apps to solve the problem; Split from this thread. I have the Help us secure your account show up every time I log in to my account it says to message my old phone number which I... Discussion in 'Windows 10 Software and Apps' started by Theo Sims, Jul 3, 2023.

  1. Theo Sims Win User

    Stuck with the "Help us secure your account" problem


    Split from this thread. I have the Help us secure your account show up every time I log in to my account it says to message my old phone number which I do not have access to and has been given to someone else, And every time I try to do the account recovery it always fails I don't have access to old bank cards or xbox id's. I used the account im having problems with for my Xbox account wich has tons of stuff on it, I haven't been in my account for over a year, what should I do?

    :)
     
    Theo Sims, Jul 3, 2023
    #1
  2. Jano Win User

    Chrome is stuck at "establishing secure connection..." on all pages

    It helped me, thanks!!

    Had my hands on the solution once, forgot the trick, but here it was Stuck with the "Help us secure your account" problem :)

    I only needed step 3. to fix my challenge, no reboot, no restart of chrome. It worked straight away.
    100% the solution I needed.

    Been battling this challenge for months on several machines with different profiles to no prevail.
    Most of the suggestions in here and other places have been tried without success. So this solution is it.


    Have now documented it, it seems to return for some reason.
     
    Jano, Jul 3, 2023
    #2
  3. Vesao Win User
    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Jul 3, 2023
    #3
  4. qubit Win User

    Stuck with the "Help us secure your account" problem

    i update bios then black screen ???? pls help me 980ti

    @smoka Great you fixed it and would be interesting to know how you did it. Care to list the basic steps you took to do it so that it can help others stuck in the same situation?
     
    qubit, Jul 3, 2023
    #4
Thema:

Stuck with the "Help us secure your account" problem

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