Windows 10: SteelSeries Arctis 9X Headset crashes when connected to Laptop

I've had the headset for about a month now, and have loved them ever since until now. I've been using them to connect to my laptop via bluetooth for Discord calls and streams. Used them this way for weeks until yesterday. Now whenever they connect to my laptop, they crash and turn off. This only happens when they are connected to the laptop, not other devices. When connecting them to my phone via bluetooth, it maintains the connection and are entirely functional. I've also connected a different bluetooth headset to my laptop and they remain connected and are functional. I've tried deleting and

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SteelSeries Arctis 7 Audio Configuration Issues

I've had a SteelSeries Arctis 7 since July with no issues. Now all of a sudden I cannot get both my audio and mic to work at the same time. In Discord my options for input are Default (no voice) or SteelSeries Arctis 7 Certified (voice works). However,
for output, I have Default (No Audio, Mic Works), Headphones (2-Arctis 7 Game), or SteelSeries Arctis 7 Certified. I can only hear others in voice chat if I set it to 'Headphones' but as soon as I do this, my Mic no longer works regardless of the setting (this
also seems to completely disable my mic across the board). If I put it on the other two settings I get no sound but my mic still works. This problem just suddenly arose with no explanation.

In Windows Sound Settings My output device is set to Headphones (2- Arctis 7 Game) (Headset Earphone 2-Arctis 7 Chat is another option) and my input device is set to Headset Microphone (2-Arctis 7 Chat) which is the only option available. I have made sure
microphone privacy settings are correct, I have the latest firmware, I have ensured nothing is muted or turned off. This problem seems related directly to Discord, which I have also done a complete clean uninstall and reinstall of to no avail. This is incredibly
frustrating and I could use assistance because as it stands right now I can either use the mic or hear other people in VC but not at the same time.

Additionally, it seems like opening any program that uses audio continuously will also disable the mic across the board. For example, I play Final Fantasy XIV online. As soon as the game starts running, my mic will no longer work. But as soon as I no longer
have an active output, the mic will work again.

I have already reached out to SteelSeries and they have replaced the headset in question and this did not resolve the issue. Discord support offered no help. These problems started to present themselves in late December for no explicible reason.

 

SteelSeries Arctis Pro + GameDAC

The $250 / €270 Arctis Pro + GameDAC is SteelSeries' new flagship gaming audio system. It consists of an amazing gaming headset based on an improved iteration of the Arctis 3, 5, and 7 and the GameDAC, a high-quality external USB sound card equipped with the ESS Sabre 9018Q2C DAC chip and a host of advanced features, fully usable and configurable without any drivers.

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SteelSeries Announces New Arctis 3 Bluetooth Headset

SteelSeries introduced a new Arctis gaming headset to the award-winning line-up, the Arctis 3 Bluetooth. This addition of Bluetooth allows users to hear audio from both Bluetooth sources and wired connections at the same time. Arctis 3 Bluetooth is designed for everywhere you game, with remarkable sound, comfort and style on all gaming platforms, including PC, Mac, PlayStation, Xbox, Nintendo Switch, VR and mobile.

Arctis 3 Bluetooth is now even more ideal for Nintendo Switch. Gamers can connect to their phones via Bluetooth to use the Nintendo Switch Online chat mobile app, while using the wired connection to hear game audio from their Nintendo Switch. This is the first headset with this type of compatibility for the Nintendo Switch.













The Arctis 3 Bluetooth also allows console gamers to connect with their friends and community on Discord's mobile application over Bluetooth, while simultaneously listening to in-game audio from their Xbox One or PlayStation 4 over a wired connection. This connectivity allows gamers to take calls, join VoIP chat and stream music wirelessly over Bluetooth while hearing balanced and powerful game audio through the 3.5 mm connection.

SteelSeries Audio Category Manager, Brian Fallon says, "This is the first time that you can simultaneously have wired gaming audio and wireless Bluetooth. Bluetooth is incredibly useful for connecting wirelessly to mobile devices for chat and music, but as most gamers know, Bluetooth has too much latency for gaming. That is why this is a wired headset for gaming and Bluetooth for everything else."

"We've noticed gamers hacking away at blending console game audio and Discord voice for quite some time," says Eros Resmini, CMO of Discord. "SteelSeries makes that whole process easy with this product and let's more gamers use Discord with their friends."

The Arctis 3 Bluetooth features SteelSeries' low-distortion speakers to deliver incredible sound while gaming on PC, portable console and across mobile devices. Featuring the best microphone in gaming, the SteelSeries ClearCast mic is a retractable bi-directional system that delivers clear voice communication while acoustically eliminating all background and surrounding noise. The athletics-inspired AirWeave performance fabric ear cushions and exclusive ski goggle headband provide extreme and long-lasting comfort.

Intuitive SteelSeries Engine software allows for personalized audio settings, with an innovative, detachable and interchange cable system and a built-in share jack for multi-player listening to make Arctis 3 Bluetooth the best all-platform headset available.

The Arctis 3 Bluetooth is available now at this page for $129.99.