Windows 10: Standby not supported but battery capacity is still ok

Ok so I understand that battery decreases over time, and I have already changed it a year ago. My battery report shows that the capacity is still as good as brand new. However, it also shows that standby is not supported. I have tried all of the 3 methods suggested by Microsoft, and none of it worked. I have bought a new charger, just in case, because the old one had some wear and tear, but it seems not to be the fault of the charger. I can't send a picture no idea why, but for the record: DESIGN CAPACITY51,300 mWhFULL CHARGE CAPACITY47,983 mWhI'd really appreciate if you guys can help me wi

:)

 

Acer battery won't charge

What if the battery unremoveable? Should I disassemble and remove it? also there is a switch underneath the case and around the RAM slot that prevent the laptop to turn on when the case is open and without the charger. Is that the same as removing the battery? although when turned on with charger, the laptop still see the battery. Thanks

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I took the report, the design capacity was 41.440 mWh but full charge capacity is now 25.752 mWh. Is it that bad? Before this happened I believe HWMonitor also show the same number with 38% Wear Level.
Here's the report file

 

Full charge capacity of battery decreased

Repeat the steps Dave suggest you other three times.

Also you can uninstall and reinstall battery from device manager before each charge. You can do that:

1. Press WINDOWS + X

2. Click on "Device Manager"

3. Click on "Battery"

4. Right click on your battery

5. Click on "Uninstall device"

6. Repeat steps 4 and 5 for each element on battery list

7. Click on "Detects Hardware change" (monitor icon)

 

Battery Report: Connected standby = not supported

Hi,

Thank you for writing to Microsoft Community Forums.

I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue.

Provide us additional information to assist you better with this issue:

1. Since when are you facing this issue?
   
2. Are you aware of any recent changes on the device prior to this issue?
   

The possible cause of this issue could be due to faulty battery. However, I would suggest you to try the below suggested methods to isolate the issue.

Method 1

If your laptop comes with a battery reset pinhole at the bottom of the laptop, please reset the battery. To do so,

1. Unplug AC power adapter.
   
2. Locate the battery reset pinhole on the bottom of the computer.
   
3. Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
   
4. Do not turn on the computer for next 5 minutes.
   
5. Connect the AC adapter and power on the system and check the status of the issue.
   

If the issue still persists, I suggest you to try Method 2

Method 2

Reset and restore the power plan to default

1. Right-click on Start button
   and click on Command Prompt (Admin).
2. In the command prompt, type powercfg –restoredefaultschemes
   and hit Enter.
3. Exit command prompt. Restart the device and check the status of the issue.

Note: This would reset the power plan settings to default. Any customized power plans are would be removed.

If the method 2 doesn’t fix the issue, try with Method 3.

Method 3

Update battery drivers

1. Click on Start, type in
   Device Manager.
   
2. Check if there is any
   Yellow exclamation mark under Batteries category.
   
3. If Yes, right click on the specific driver which has an exclamation mark, Uninstall and restart the device and check the status of the issue.
   
4. If No,
   right click on
   Microsoft AC adapter andselect
   uninstall.
   
5. Restart the device and check the status of the issue.
   

If the issue still persists, I request you to get in touch with the
Acer Support for the further assistance.

Regards.

Muralidhar

Microsoft Community Moderator