Windows 10: Sound issues since I upgraded to Windows 11 Focusrite Interface

HelloI recently upgraded to Win11 and everything seemed fine at first. It wasn't until later when I wanted to talk to friends over discord, that I discovered sound issues with my audio interface.While using headphones and mic over my interface, everything seems fine at first but all sound suddenly skips or stops completely and my mic gets a 2-4 seconds delay which can be fixed temporarily by changing the sample rate in the focusrite software. But it just works for a while until suddenly the same thing happens again.I use a Focusrite Scarlett 6i6 2nd Gen and it was already acting weird before

:)

 

Unable to record audio using usb audio interface Focusrite Scarlett 6i6.

Hi Johan,



Thank you for writing to Microsoft Community Forums.



We understand your concern. Could you please let us know, are you using software utility from Scarlett?



We would suggest you to
Getting Started Recording vocals with a Scarlett for more details on the steps installing the software utility. If you are still facing issues, we would suggest you to get in touch with

Focusrite Help Center.





Regards,

 

Windows 10 issues with USB sound interfaces

Hi George,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.



From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Recording Audio troubleshooter.

Method 2.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.

No sound in Windows.

Refer the link below.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Can't Get Audio Interface Reinstalled Windows 10

I was having a slight latency issue inside Studio One 4.6 Pro and I decided to adjust the Block Size and the second I clicked the mouse Windows crashed. I restarted and tried one more time and same thing. I decided to uninstall my interface and reinstall it (Focusrite 2i2 2nd Gen) and try again. Since then nothing has worked when I attempt to reinstall it. I've done everything I can think of.

I've uninstalled the Focusrite USB device in apps, rebooted, installed, rebooted and many other ways of approaching it but I get the same result. I will post several screenshots below of issues. The one thing that really seems odd out of all of this is when you look at the driver details after it is "installed" it is a Microsoft driver not a Focusrite ASIO driver. I've tried using the focusrite firmware update app but it says nothings installed. If I click the Focusrite Device Settings icon in the programs menu you it does nothing. This is really annoying. Before reformatting my laptop I've put in a support ticket with Focusrite and I submit this problem to you good people for some interface enlightenment.

Suggestions?

Acer Aspire E15 E5-575G / Intel i5-6200U 2.30 GHz / G.SKILL Ripjaws 32GB RAM 260-Pin DDR4 2400 / Win 10 64 / Focusrite 2i2 2nd Gen