Windows 10: Signed into Word using personal email by accident and now my personal MS account is tied to...

My company 300 employees does not use MS office and we use local accounts on our machines all managed by Jumpcloud. I needed to get into Excel to read a file quickly so I just used my personal MS account to log into word. Now my personal account is tied to my work computer account. How do I unlink these? How do I go back to using a local account? I really don't want to have to wipe this computer.

:)

 

Cannot change my Windows 10 PIN because it is tied to my work account

Hi.

1. In Windows 10, I go to Settings -> Sign-in options -> Windows 10 Hello PIN
   
2. It says "Sorry, this PIN is not working for your organization's resources. Tap or click here to fix it."
   
3. I click this message. This opens a popup "Use Windows 10 Hello with your account"
   
4. For some reason, the email listed is my work email account, not my personal email account that is listed in the "Your Info" page under settings.
   
5. I click "Use a different account" and then "Use another account"
   
6. I enter my personal email under "Sign In" and click Next
   
7. I get an error "You can't sign in here with a personal account. Use your work or school account instead"
   

But I do not want to use my work account. My work account is ONLY for using MS Outlook or MS Teams from my personal computer, which should otherwise be tied to my personal email.

So...

1. I go to Settings -> Family & other users
   
2. I click on the account listed that is tied to my work account
   
3. I click Remove
   
4. I click Delete account & data
   
5. The account is deleted
   
6. I restart my computer
   
7. I go to Settings -> Family & other users
   
8. The account I just deleted is still listed there
   

But I do not even want to do the above. I want everything in my personal computer to be tied to my personal email, but MS Outlook and MS Teams tied to my work account.

Thanks

Ilya

 

Personal and Business Account on Same Desktop

Hi Dave M121,

Below is what I got:

• I don't know why the first one is there so I can probably delete it;
  
• The second one is my Microsoft Account (personal);
  
• The third one is my Business account. It has a Microsoft Exchange email account associated with it;
  
• The last one is a new account I created in the last few days while trying to resolve this issue. It is a local account with no email address associated with it.
  

So, ideally, I'd like is to have the Business and Personal accounts (middle two accounts) and be able to switch from one to the other.

• My Business account (third one listed) includes an MS 365 Business subscription which includes MS Business apps, Onedrive etc .
  
• My personal account (second one listed) is an MS account which includes an MS 365 Family subscription which includes MS personal office apps, Onedrive etc .
  

Does that help? Tx

 

Duplicate Personal & Work/School Email Account Problem

Hi Emily- Thank you for your response.

1) I have closed/opened the personal account a couple of times as I've struggled with this issue. The most recent closure was this morning, so I'm still 30 days away from the permanent elimination of that account.

2) My company purchased 365 business products, yes. And yes, this is a custom domain email.

3) Settings/Accounts/Access work or school: Yes, my 'work or school' account IS listed here, with the option to 'disconnect' or 'manage', which opens this account page in accounts.live.com.

Under Accounts/Email & accounts:

- The old personal account is listed under "accounts used by email, calendar and contacts". If I attempt to add a new account here, and enter my email address, it sends a code to Authenticator, and then I get "Oops, something went wrong...there is a problem with your microsoft account. To fix this, sign in to account.live.com from a browser." (I suspect the error is that again, it's pushing me back into the personal account, and the account is slated for closure).

- "Accounts used by other apps" lists both the personal and work/school accounts. I removed the personal account here, but it has no effect on the big picture problem.

I should mention that I can easily tell the accounts apart because the email address name displays with a capitalized first letter in the work account and not in the personal account. But when I 'add account' with the capitalized email, it doesn't matter - the Authenticator request somehow gets directed to my personal account, which yields the error message.