Windows 10: sent mail folder empty after windows update

Discus and support sent mail folder empty after windows update in Windows 10 Software and Apps to solve the problem; I have outlook ran just fine until MICRoSOFt did another update, no sent emails in sent folder , completed ususal fixits but no sent email, web mail... Discussion in 'Windows 10 Software and Apps' started by Charles E. Taylor, Apr 24, 2025 at 9:48 PM.

  1. sent mail folder empty after windows update


    I have outlook ran just fine until MICRoSOFt did another update, no sent emails in sent folder , completed ususal fixits but no sent email, web mail does have the sent emails.

    :)
     
    Charles E. Taylor, Apr 24, 2025 at 9:48 PM
    #1
  2. DMO
    dmo Win User

    Windows Mail - Sent Folder (Hotmail) not showing mail > 30days old


    Hi All, I've searched wide and far online for an answer but have had little luck - looking to one of you for some guidance here if possible.

    Issue:
    • Sent mail folder in Mail application on Windows 10 doesn't sync more than 30 days of send messages for Hotmail account.
    • Only Hotmail account affected on Mail application; other sub folders sync as far back as possible
    • Gmail account is fine - can see years of sent email

    Context:
    • I have 2 accounts added to my Mail client on Windows 10 - 1 hotmail, 1 gmail
    • I have Outlook mail installed on this machine also
    • Windows 10 Pro
    • Dell Precision M3800
    • Upgraded from Windows 7 -> Windows 10

    Tried:
    • Removing and readding the hotmail account
    • Tried removing and adding the account as POP3 account as well as the built in Hotmail autosetup link
    • Removed all email accounts and readded them
    • Ensured that the application has permission to access calendar (have seen this online in a few places as a possible problem maker)
    • Checked that I have my sent messages (I can see them in Outlook 2013, but not in Mail -> Sent folder)

    All help would be much appreciated, thanks in advance!
     
  3. Sent e-mail problem on Outlook Mail for Windows 10

    Hi ....sorry for the delay in responding.

    • I am using Outlook Mail for Windows 10 and cannot send e-mails. They all end up in "Drafts" folder.
    • I periodically reboot the computer, so I'm sure there was a Windows update and it might have occurred just prior to the problem.
    • I'm not receiving any error messages.
    • I went to Outlook.com on the web and successfully sent e-mails, with and without pic attachments to my e-mail address *** Email address is removed for privacy ***, the same account on Outlook Mail for Windows 10.

    As an aside, I also use Windows Live Mail and it will not send an e-mail with a pic attachment. Instead, it sends it to the "Outbox" folder. Until that entry is deleted in the Outbox folder, no e-mails can be sent. Once deleted, e-mails sans pics can
    be sent I'd love to have a fix for that.
     
  4. johnei Win User

    sent mail folder empty after windows update

    Windows 10 mail app sent e-mails folders

    I seem to have 3 folders listed under my account which receive (or not) sent e-mails. When I send an e-mail from Windows 10 mail app it seems to be random as to whether it ends up in 'sent' , 'sent messages' or 'sent items'. This is annoying as I have
    to search all three folders if I am looking for a particular sent e-mail. Is there any way of forcing Windows 10 mail to use just one? What happens if I delete 2 of these folders? will Windows 10 mail app use the remaining one or simply re-create all three
    folders? I have not tried this as I do not want to lose messages that are distributed between all three folders. Thanks for any help on this
     
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sent mail folder empty after windows update

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