Windows 10: Scanner on Epson XP-8500 won't work under Win11

I have an Epson XP-8500 and since installing Win11 I cannot use the scanner. The scanner shows up in device manager, but whenever I try and use it I get an error E1460-B305 which seems to relate to USB. Worked fine in Win10 but no longer

:)

 

Epson XP-345 printer works but not scanner

Yeah, I see that's Epson-Ireland.

Got it - printer is Wi-Fi. With that... As Oscar pointed to your printer drivers you need to install the

• Driver
• Epson Scan software
• Epson Scan updater software

You might also need to install the "Other Software" in the "Event Manager" software.

Also, are you sure you're looking at the main PC (the PC where you installed the software for the printer)?

Have you checked you printer's network settings?

I'd also suggest you go over the owner's manual for said printer. It can be downloaded via Oscar's link under Manual & Documentation.

Anyway if things are right you should see both scanner and printer under Device Manager as shown for my Epson XP-960 Wi-Fi printer...




(There are not "hidden". And the printer is powered off)

Good luck.

 

Epson XP-345 printer works but not scanner

Three things...

1. Make sure you're looking at the main PC first for the printer issue. Move to others after that.
2. If the printer is connected by USB cable, check the connection is good (and cable ). You could also try switching USB ports.
3. Assuming we're talking main PC - If the printer isn't showing in Device Manager that says there are no drivers... or the printer can't be seen for some reason. Goes back to drivers and/or point #2.

I can't seem to find that printer - "Epson XP-345" on Epson's office site. Where'd you get it from?

Anyway I have an Epson XP-960 and it requires the utilities drivers for features like scanning or disk writing (labels). Here's the utilities drivers for the Epson XP-960 multi-printer.

 

Epson 1200 scanner now working! Very pleased.


Worked perfectly,

• Installed 2400 series driver (when it asked what model I had I also picked, 1270 and 4180 since these had the Slide scanner interface I thought it might add a few extra drivers)
• Restarted PC
• Needed to use Device manager 'Updated driver'
• Assign 2400 driver. (See attached image)
• Be sure scanner is powered on so it appears in device manager.

Tested the Slide scanner attachment, I used PRO mode and it was discovered.
I had to use the plastic blackout slide holder (for masking the slide) to find the slide though.



Hope this helps others, Thanks again for the step by step!