Windows 10: Scan software for Window11 to recognize Canon Scanner

I bought a Canon ImageClass MF465dw laser printer and my Laptop with window 11 could not find the Scanner in this printer. Called Canon and was told there is a software bug in window 11 version 24H2. Need to contact Microsoft to download scan software fix. How can I get help from Microsoft? I called the number 1-877-696-7786 and was directed to help.microsoft.com for help. How to find the scan software fix?

:)

 

Q: Canon MP780 scanner not recognized by Windows 10 and Canon not upgrading drivers!

Is there a work around for this?

My Canon MP780 mulit-function printer/scanner/ copier was working beautifully under Windows Vista on my old computer. With my new (used) computer using Windows 10 the scanner is not recognized.

Windows Scan does not recognize it either.

I downloaded the software from Canon for Windows 7 but this did not help either.

Canon advises they are not providing any upgraded Window 10 drivers for this model.

Are there any clever people out there with a work around?

Or is there such a thing as a "generic" driver or some scanning program that will recognize it?

 

Canon MX 490 scanner only works with Canon installed software

Canon mx490, install the canon software 388mb downloaded from canon, scan works. under settings, NO SCANNER appears. So go to add scanner, it finds mx490 series, with description print fax scan, so click to install, BUT only adds a printer and fax, no scanner.

Tried multiple times to install so the builtin windows software can not work properly since it cant install a driver for the scanner.

 

Windows 10 - Canon Scanner unable to scan error- cannot communicate with scanner for these reasons: scanner is turned off (it is not), USB cable is disconnected (it is not)

Original Title : Windows 10 - Canon Scanner

Hi and Thanks for your reply.
This is what I have done:

• went to Microsoft store. All the drivers were checked and updated and are working fine
• the ports were checked and found to work fine (the hp printer /USB connection works fine)
• phoned canon to troubleshoot again. They could find no issues. They informed me the scanner is compatible with the windows 10 software, they have not had any other calls about this issue
• removed and reinstalled canon software for windows 10 and the scanner (there download recognized I was using windows 10
• checked to make sure all USB connections were secure
• tried to scan and same error message comes up: cannot communicate with scanner for these reasons: scanner is turned off (it is not), USB cable is disconnected (it is not)
• Went through your recommended procedures you suggested below. Got an "working properly" message... and still the scanner will not communicate with computer
• ?????????????????????????????????????????????

Any other ideas or... again...is anybody else experiencing this problem?
Thanks for any help,
Doug