Windows 10: Resetting Windows Hello after device died

Discus and support Resetting Windows Hello after device died in Windows Hello & Lockscreen to solve the problem; I had an old computer that had Windows Hello set up and a PIN associated with it. This PC has long since died. I know my username and password but not... Discussion in 'Windows Hello & Lockscreen' started by Alex Julian, Nov 17, 2024 at 3:07 PM.

  1. Resetting Windows Hello after device died


    I had an old computer that had Windows Hello set up and a PIN associated with it. This PC has long since died. I know my username and password but not the PIN. I cannot access certain features on the account without the PIN.How can I reset/remove the PIN without access to the original PC with which it was associated?

    :)
     

  2. windows Hello states it isn't available on this device

    Hi Tom,

    Try few of the troubleshooting steps below and check if you are able to access Windows Hello.

    Step 1: I suggest you to run
    Hardware and Devices troubleshooter
    as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Press Windows key from the keyboard, type
      Troubleshooting and select it.
    • Click on view all option on the upper left corner of
      Troubleshooting window.
    • Select the Hardware and Device
      options from the list.
    • Click Next to run the
      Hardware and Device
      Troubleshooter.

    Step 2: Also, I suggest you to update the bio-metric finger print reader from Device Manager and check if it helps.

    • Press Windows + X from the keyboard, click on Device Manager.
    • Right click on Bio-metric finger print reader, click on
      Properties
      .
    • Go to Drivers tab, click on Update driver software.

    Step 3: I recommend you to install all the pending updates on your device and check if it helps.

    Steps:

    • Connect to the internet.
    • Press Windows key and type updates.
    • Click on Check for updates.
    • Under Windows Updates, click on Check for updates.
    • Try to install the updates being shown.

    For more information refer:
    Windows Hello and privacy: FAQ


    Hope it helps. Reply to the post with an updated status of accessing the Windows Hello feature for further assistance.

    Thank you.
     
    Deepika Gowda, Nov 17, 2024 at 3:09 PM
    #2
  3. IggSter Win User
    How to factory reset Cisco 1700 Router

    Hopefully I can help you here....its a very common thing to happen.


    First, I take it you dont know the passwords for console access or telnet/ssh?

    I will assume that these devices belong to you.

    step 1. Plug a cisco console cable into a serial port on your pc
    step 2. Plug other end into Cisco console port
    step 3. Using hyperterm or putty or similar connect to the serial port
    step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
    step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
    step 6. now you have to do the only hard part...send the break command:

    Break command list: Break Commands

    Go down the list and match your OS and SW and try the sequence suggested.

    If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".
     
  4. Vicky Acs Win User

    Resetting Windows Hello after device died

    Windows hello

    Hi Abdullah,

    To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

    • Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
    • Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

    Let us know how it goes.

    Regards.
     
Thema:

Resetting Windows Hello after device died

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