Windows 10: Resetting Microsoft Account Password with no internet connection after Computer Reset

My mom's apartment experienced an electrical outage that affected the TV and the All-in-one ASUS computer with Windows 10 and 4G RAM on restart. After restarting, I can only reset the computer which needed the actual Microsoft Account password and not the PIN to authorize the reset. I chose to keep the files option for the reset.After the reset, there was NO INTERNET CONNECTION. I have since prepared her data for a new computer. Upon adding her to my computer’s Family & Other Users family member with the same Microsoft Account used on the ASUS Windows 10 computer, the password that was wor

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How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Restoro resets password

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to sign in to the computer. I’ll certainly assist you with the issue.



However, please let us know:

• Do you receive the option to enter password on the sign in screen?
  

As you are using a Microsoft account, I would suggest you to try resetting the password for the Microsoft account, to connect the computer to Internet using Ethernet and then try logging in to the computer. Refer the article on

Reset your Microsoft account password.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.