Windows 10: Reset and usb port issues

Hi im having quite a weird issue, i can’t reset my pc because it says i have a problem but my usb ports have just stopped working now. i have no restore points im nor sure what to do

:)

 

usb port reset fail

Hi Laura,

We would like to know more information regarding the "usb port reset fail" error that you are getting. To verify whether this issue is being caused by the port or the external device, we would like to gather more information:

• What external device are you trying to connect to your computer?
• Have you tried connecting the external device to another port or different computer?
• Have you tried connecting a different external device to the port?
• What troubleshooting steps have you tried so far?

Regards.

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Unknown USB Device (Port Reset Failed)

As I can see you are still getting the same error ‘unknown USB device (port reset failed)’. But don’t worry, you can try the below-working solution to tackle the situation:

1. Unplug USB & Reboot Computer
   
2. Try A Different USB Port
   
3. Uninstall & Install A USB Driver Again
   
4. Change Setting Of The Power Management
   
5. Disable Quick Startup
   
6. Connect USB To Another PC.
   

To know thorough steps of these solutions, simply check out this post: [FIXED] Unknown USB Device (Port Reset Failed) Error – 7 Ways

I hope this will help you. Good luck…!