Windows 10: Remote Desktop Not Working on New laptop

I have a Windows 11 machine that serves as my HTPC. I can connect to it from Desktop A wired and Laptop B WiFi. All three use my Microsoft account credentials. I use the same credentials in Remote Desktop to connect A and b to the HTPC device. All three are Windows 11 Pro.I recently purchased a new Windows 11 Pro laptop Captop C . When I try connecting C to the HTPC using the same Microsoft credentials I get the Incorrect Credentials error every time.I have verified all systems are using the same MS account and password.Where is the problem?

:)

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote Desktop Login Failed

I just purchased a new Windows 11 system and I am using another Windows 11 system on my laptop to access the system through remote desktop and I get an error that says that the login failed. Something in the new Windows 11 system is blocking logins from remote desktop:

• I am using my standard Windows credentials to login locally. I have Administrator rights to the system, and a local login works fine.
  
• I can use Remote Desktop to login to another similar Windows 11 desktop using remote desktop with the same credentials and that also works fine.
  
• I've enabled Remote Desktop access in settings and specified my account as being authorized to login with Remote Deskttop.
  

I've gone through all the support articles I could find on the internet on this problem and I implemented the group policy fixes that have been recommended but it still hasn't resolved the problem. Any help or suggestions would be appreciated.

Thanks,

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator