Windows 10: redgear pro series gamepad wireless receiver thing lost how connect

i lost it

:)

 

Help me guys... My redgear pro wired gamepad is not connecting

Hello there,

I recently purchased a lenevo laptop with windows 10 home preloaded and a redgear gamepad for gaming. The controller was smooth and working fine (it's a plug and play controller) But from yesterday it keeps disconnecting again and again and now it's completely
disappeard. not showing in device manager not even in control panel. Interesting thing is that all controller lights are working and all the buttons are glowing(i think gamepad is fine from inside) but controller is not working. Please help me guys. Already
tried various methods and troubleshooters but nothing worked. Pls pls pls help..

Moved from: [ Windows / Gaming on Windows 10 ]

 

Help me guys... My redgear pro wired gamepad is not connecting

Hello
MeenaBoy,

Usually, this happens when the gamepad is not being recognized by your laptop anymore. To assist you with your concern, I would like to know the following:

• What changes have you made prior to this issue?
• What troubleshooting steps have you done so far?
• Have you installed the latest updates for Windows 10?
• What is the current build number of your windows 10 laptop?
• Since it is not showing in the Device Manager, have you check if it is listed under unknown devices?

To check for the latest update for Windows 10, click the
Start button, go to Settings > Update & security > Windows Update then select
Check for updates. The current build of Windows 10 is 17134.228 which was released last August 14. Click the
Start button again, type winver then press
Enter to check the version and build number of your Windows 10 PC.

It's normal for the gamepad to have it's light on since it is still receiving power from the laptop even though it is not recognized.

In the meantime, I suggest you perform these troubleshooting steps to isolate the issue:

1. Try to remove other plug-and-Play devices to make sure that it is not overloaded.
2. Connect the gamepad on a different USB port.
3. Try to adjust the Power Management Settings. Here's how:
   • Right-click Start, and choose Device Manager.
   • Expand the USB Serial Bus controllers.
   • Right-click on the USB Root Hub and choose Properties.
   • Select Power Management.
   • Uncheck the Allow the computer to turn off this device to save power.

We will wait for your response regarding this matter.

 

USB Gamepad not working in Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you receive an error, ‘USB device has not been recognized’ when you connect the Redgear Smartline Gamepad to your computer. I’ll help you with the issue.



However, please let us know:

• Are you able to connect any other USB device to the computer?
  
• Are you aware of any changes made to the computer recently?
  

I would suggest you to refer the troubleshooting steps mentioned in the article
Error: “USB Device not recognized"
except for Method 1 & 2.



Alternatively, you can try connecting any other controller to the computer and check.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator