Windows 10: Red cross sign on device performance and health Why?

Please tell me what can I do to solve this problem.

:)

 

device performance and health status is red cross mark

Hi, when i open settings then go to system -> about , the device performance n health is in red cross mark, but when i open the 'see details in windows defender', there is nothing. device performance status is green check mark

then i try to enter the device performance and got into health report, all of the choices there such as device driver etc are show no issues

so basically the red cross mark is only at the system ->about , i wonder how to get rid or make it become green check mark

 

device performance and health status is red cross mark

Hello Johnny,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

Where do you see exact red cross mark or under which options does it shows?

Device performance & health in Windows Security helps you keep your devices refreshed and up to date with the latest version of Windows 10. Device health advisor monitors your device
and provides you with information and recommendations in a Health report to address common issues with your storage capacity, device drivers, battery life, or Windows Update.

I would suggest you to check if all the updates are installed on your Windows. You may refer the Microsoft article to

check Windows update under the section
how do I update manually.

For more information you may refer Microsoft article related to
Device and performance health in Windows Security.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes or No’.

Harish

Microsoft Community – Moderator

 

Device Performance & Health feature

This can be an issue with the old driver, update or hardware. However, for us to fully identify what is causing the issue, we may need to perform some troubleshooting steps. Please follow the steps below and check if it helps:

Step 1: Use System File Checker to check for system file corruption.

• Right-click (or press and hold) the Start 
  button, then select Command Prompt (Admin).
  
• Enter sfc/scannow(note the space between "sfc" and "/").

Step 2: Perform a clean boot. It will start Windows by using a minimal set of drivers
and start up programs. It will also eliminate software conflicts that could occur when you install a program, or an update, or when you run a program in Windows.

Once done, check if your Device Performance & Health will work and generate a report.

Let us know the result of the suggested steps.

Thank you.