Windows 10: Recurring critical stop responding/reboot issue, may need your help

Hi guys,I've been suffering the system stop responding/ reboot issues during the last few days, mainly when I play the game of "path of excile", and the crash came out when I used combo keys "alt + tab" to switch the screen between game and desktop.I've tried to upgrade to the lastest version of video card, but didn't solve this problem.Please check my shared file as following link: dmp-TonyPlease help me understand the root cause of this issue.Thanks!

:)

 

Recurring Critical Events and Unexpected Shutdowns on Windows 11 System

Summary of the Problem: I am experiencing recurring critical events and unexpected shutdowns on my Windows 11 Home system. The critical events, as logged in Event Viewer, include:

1. Event ID 41 (Microsoft-Windows-Kernel-Power): The system reboots without cleanly shutting down first, indicating potential system crashes or power failures.
   
2. Event ID 161 (volmgr): Dump file creation fails due to errors during dump creation, hindering troubleshooting efforts.
   
3. Event ID 6008 (EventLog): Confirms the unexpected nature of previous system shutdowns.
   

System Information:

• Operating System: Windows 11 Home, Version 10.0.22631 Build 22631
  
• Manufacturer: LENOVO
  
• Model: 82GN (LENOVO_MT_82GN_BU_idea_FM_Legion 5 17ARH05H)
  
• Processor: AMD Ryzen 7 4800H with Radeon Graphics
  
• Installed RAM: 16.0 GB
  
• Disk Health: Checked and verified by Lenovo Diagnostic and Samsung Magician software
  
• BIOS Firmware: Up to date (LENOVO FSCN28WW, 9/21/2023)
  
• Secure Boot State: On
  

Description of Attempts Made:

1. Hardware Diagnostics: Ran diagnostics to check RAM, CPU, and hard disk stability, all returned clean results.
   
2. Driver and Firmware Updates: Ensured all device drivers, chipset drivers, and firmware (BIOS/UEFI) are up to date via Windows Update, Lenovo Vantage, and Lenovo Diagnostic tool.
   
3. Overheating Monitoring: Monitored system temperatures and verified that overheating is not the cause of the issues.
   
4. Disk Health Check: Checked disk health using Lenovo Diagnostic and Samsung Magician software, all checks returned normal.
   
5. Clean Install of Windows 11: Performed a clean installation of Windows 11 to rule out software-related issues.
   
6. System File Check (SFC): Ran the SFC tool, which returned no violations or corrupted system files.
   

Despite these efforts, the issue persists, with recurring critical events and unexpected shutdowns disrupting normal system operation. Given the detailed troubleshooting steps taken, what further actions or recommendations would you suggest to diagnose and resolve these recurring critical events and unexpected shutdowns effectively?

Thank you for your assistance.

 

Games Stop Responding 5870 HELP!

try the card in another machine is all i can suggest now. If it works in that one but not urs then obviously the card is not compatible with your motherboard. Last resort is to tell Asus to go suck on donkey balls and get a different make of board

 

Recurring reboot problem

Hi,

Thank you for posting your query on Microsoft Community.

We apologize for the delayed response.

I would suggest you check if you can go to the safe mode:

To go to Safe mode follow the steps below:

• Click on Windows key, and in the Power Options click on
  Restart while pressing the shift key.
• A blue screen will appear with a few options.
  Click on Troubleshoot > Advanced Settings > Startup Settings > Restart.
  
• Your system will automatically restart, press
  4 or F4 key to go to the Safe Mode.

Once you go to the safe mode follow the steps:

1. Press Windows key + X and click on the
device manager.

2. Expand the Display Adapter,
right click on the Display adapter and click Uninstall.


3. Now boot into Normal mode.

Hope this helps. Please respond if you have further related queries.

Regards,