Windows 10: Random BSOD with Kernal 41 70368744177664,2 Error

Hi there,I bought a new PC about 6 months ago and have randomly gotten 3 BSOD errors over the span of 4 months. The computer reboots itself each time after the BSOD. Under event viewer, it is categorized as a kernal-power source error and Event ID of 41.DMP file link as below:https://drive.google.com/drive/folders/1qEWllQbt_saL3eE2oBe6WHi0OuFHECsp?usp=drive_linkCan someone provide info as to what's wrong? Thank you.

:)

 

Kernal Power 41 Task Catogory (63) Keywords: (70368744177664),(2)

Hey

My pc has been randomly freezing (usually whist in games doesn't depend on game they all freeze) also my temps are fine

The error Information is:

Kernal Power 41 Task Catogory (63) Keywords: (70368744177664),(2)

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 0

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 0

CsEntryScenarioInstanceId 0

Specs (PC is a custom build):

Cpu: A10-7890k

Gpu: R7 360 Gigabyte OC Edition

Mobo: Gigabyte GA-F2A88XM-HD3P

HDD: Seagate 5900rpm 1TB HDD

Ram: Team Group Elite (2x4gb)

PSU: Deepcool DE-580

 

How to solve the kernal power error 41

Hi in mt PC I am facing kernal power error 41

The Details Given Below

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 01-05-2024 10.27.42 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: Arghya Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 9 1 63 0 0x8000400000000002 9554 System Arghya 0 0x0 0x0 0x0 0x0 0 0 0 0 false 0 0 false 0 0 false false 0 0 3

XML VIEW OF THE DETAILS.

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 01-05-2024 10.27.42 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: Arghya Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 9 1 63 0 0x8000400000000002 9554 System Arghya 0 0x0 0x0 0x0 0x0 0 0 0 0 false 0 0 false 0 0 false false 0 0 3

 

Kernal 41 error (70368744177664),(2)

Hello James Tawn

Welcome to Microsoft Community.

I am sorry to hear that your GPU is having problems with BSOD at high loads, here are the results of the analysis of your dump file:

As you can see from the error message in the Bugcheck Analysis, the key cause of the BSOD is WHEA_UNCORRECTABLE_ERROR (124). This is a common hardware error analysis report. As shown in the diagram:





The process that causes the blue screen error to occur during device operation is Discord.exe, a stack trace indicating that a computer check exception has occurred on the system, usually this is when the CPU detects a non-recoverable hardware error similar to the nt! error, as shown in the red box:



In this case, the specific error code is 0x124, which is a common code for machine check exceptions. The module name is [AuthenticAMD], which suggests that the error may be related to the AMD processor, but the stack trace cannot log more information about the error because the system has stopped running when the BSOD appears. as shown in the green box.




For more details of the report, this official article may help you:Bug Check 0x124 WHEA_UNCORRECTABLE_ERROR - Windows drivers | Microsoft Learn

Firstly, please ensure that your device's cooling system is working properly, ensure that the heat is dissipated and ensure that no GPU or CPU overclocking settings have previously been set in the BIOS.

Drivers or systems are usually not the reason to cause this error (as you have already tried to reinstall the drivers and Windows) In addition, I recommend that you contact an offline computer repair person and perform a hardware cross check, this should help you to pinpoint if the problem is from the hardware and if so you may need to have the hardware repaired.

Feel free to post back if any updates.

Best regards,

Chandy |Microsoft Community Support Specialist