Windows 10: quick assists not working with windows 10 22h2 KB5044273

After updating to windows 10.0.19045.5011, quick assists old and new versions are unable to open:I repaired and reinstalled, web view2 and edge as instructed here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-installing-and-running-quick-assist-b6224eb4-3ad5-4ee4-92f5-6873cc859374I ran sfc /scannow cmd with no success. also checked edge properties and it is run in normal modeHere are the errors we are getting: Software that's required for quick Assists could not be installedError 1002 : Microsoft Edge is not responding because an existing instance is running with elevated

:)

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.

 

Quick Assist not working




I suppose another possibility might be that some related service is not configured correctly...

E.g. Tweaking.com's repair tool includes a repair to set services to default.

I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

I saw a note somewhere that there's no relevant group policy.

Is this idea relevant?

or this:

- this helped some people
https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6

 

Annoying sound in Windows 10 Quick Assist...

Quick Assist Audio "I can hear myself over my speakers while chatting in a teams call with the end user!" There should be a mute button built into Quick Assist. The Fix: (yep, a workaround) In your "System Tray" right click on the speaker icon (step 1) and choose "Open Volume Mixer" (step 2) Mute the app "Quick Assist" (step 3)