Windows 10: Quick assist saying 'We're sorry, but the Quick Assist service isn't working right now....

Whenever I use quick assist with a macro made with macro recorder, the macro can fully interact with quick assist no problem, but when I try to get the macro to paste in a code, then it just says 'We're sorry, but the Quick Assist service isn't working right now. Please try again later.' Always. What's causing this?P.S. It says Outlook Mail/Calendar but that's only because I used the new UWP version of outlook to send the code to another device in the macro.

:)

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.

 

Quick Assist not working




I suppose another possibility might be that some related service is not configured correctly...

E.g. Tweaking.com's repair tool includes a repair to set services to default.

I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

I saw a note somewhere that there's no relevant group policy.

Is this idea relevant?

or this:

- this helped some people
https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6

 

quick assist

When I try to use Quick Assist, all of a sudden I am getting "Were sorry, but the Quick Assist service isn't working right now. Please try again later." I have tried quick assist on 5 computers, and with different users and am still getting this notice. I have already reset my network.

Help!