Windows 10: Problems with Microsoft Arc Mouse after idle - nothing seems to fix the issue.

My Microsoft Arc Mouse that is Bluetooth attached no USB disconnects from my brand new Dell Inspiron 16 windows 11 after a few hours on screen lock. If I turn off the laptop bluetooth adapter and turn it back on, the mouse automatically reconnects - until the next time I walk away from the laptop. While connected, there are no issues - the problem only happens after a few hours of idle time.Things I have tried:1 - I have 2 MS Arc Mouse to test with - both behave the same on the Inspiron 16.2 - Replaced batteries - no change.3 - I have tested both mice on different laptops WHERE THEY WORK

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Microsoft Arc Mouse Bluetooth Issue.

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Have you also tried removing the Microsoft arc mouse from the list of your devices, then pair it again? I suggest performing the steps on these guides to troubleshoot your pairing issue with Microsoft Arc Mouse:

https://accessories.trafficmanager.net/accessor....

https://support.microsoft.com/en-us/help/403844...

https://support.microsoft.com/en-us/help/403457...

I hope this helps.

 

Microsoft arc bluetooth mouse not getting recognized in Windows 10

Hello CarlPascoe,

Thank you for writing to Microsoft Community Forums.

Do you receive any error message/code on your PC regarding unrecognized mouse?

The issue could be occur due to the Settings or the drivers that are installed on your machine. Kindly refer the following support article for step-by-step troubleshooting on Microsoft arc mouse.

• Pair Microsoft Arc Mouse
  
• Microsoft Arc Mouse Troubleshooting
  
• Troubleshoot problems with your Bluetooth
  mouse

Kindly get back to us with the results. Will be glad to assist you further if the issue persists.

Regards,

Mala S

Microsoft Community - Moderator

 

Microsoft Arc Mouse not working

Hi Jun,

Issues in connecting the Microsoft Arc Mouse might have caused by a hardware or software conflict. For us to isolate the issue, we suggest that you follow the given troubleshooting steps on this article:

Mouse, touchpad, and keyboard problems in Windows.

Let us know how it goes.