Windows 10: Problem with safety scanner

Hi All. Whilst running the Microsoft Safety Scanner have 30 files infected but when finished says no Virus or Spyware found . Anyone have an answer Many Thank

:)

 

Unable to Load Microsoft Safety Scanner Web Page


Hi, Which specific URL are you having problems with?

Does this help?
https://support.microsoft.com/en-us/kb/2916641
"If a malware infection is preventing you from downloading the Microsoft Safety Scanner to your computer, use one of the following methods to download and run the tool.Method 1: Run the Microsoft Safety Scanner from removable media

Save the Microsoft Safety Scanner to removable media on an uninfected computer, and then run the tool on the infected computer. To do this, follow these steps:........................................"

You can also get the scanner here e.g.
Microsoft Safety Scanner Download

 

Microsoft safety scanner finds no virus?

Hello Anxious,

I am Jaspreet Singh.

Microsoft Scanner works in steps.

So at first stage it will detect what may be an infected file and it will add that to a list. This is the number you see when you see the scanner progressing. These are not actual infections, just suspicious files.

Once the scan is done the safety scanner will match the suspected files with the most recent database of threats and then tell you the actual infections on your system. If the last number is 0 it means no actual infection was found.

 

Update Issue Safety Scanner

If you are using Windows Defender, you won't need Safety Scanner, as Windows Defender contains all malwares which are in Safety Scanner list and it has additional protection like cloud-protection, just make sure it is update and run a full system scan with
it.

Do you have access to those files which has been detected with ESET?

Could you post back the list of malware?