Windows 10: Printer Offline issue

Hi, I am getting printer offline issue at my end.

:)

 

Printer offline

Hi there,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below question:

• Did you make any changes to the computer before this issue started?
  

Printer will continually switch itself to offline mode due to an IP port issue. To keep the printer from switching to offline mode, you must validate the printer's IP address.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Steps:

1. Press Windows andR
   key together on your Keyboard.
2. Type Control and hit enter.
3. Click on Hardware and sound> click on Devices and printers.
   
4. Select the HP Printer 2540, right click on it.
5. Uncheck the option use printer offline and select
   properties.
6. Go to the Ports tab at the top of the pop-up window.
7. Click on "Configure Port"
8. Check that the "Printer Name or IP address:" box is the same as the IP of your printer.

You can also refer this link for more information
about Printer issues.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?

 

Printer offline

Hi Kay,

I realize that you are unable to print. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the error message you get while trying to print?
  
• 
  Did you make any changes to the PC prior to this issue?
  

Suggest you to run the printer diagnostic utility and restart the computer as this resolves many common printing issues including the printer being offline.

Unplug the printer from the computer. Restart both the computer and the printer. Once this is done plug in the printer cable and run the Printer troubleshooter to check if this helps. Ensure to update the printer software on the computer.

• 
  Press “Windows key + X” to click on “Control Panel”.
  
• 
  Click on “Troubleshooting” and click on “View all”.
  

Click on “Printer” to run the troubleshooter. Once this is done, restart the computer and check if this helps.

Keep us informed to help you further.

Thank you.