Windows 10: Photos app in Windows 11 is crashing and shutting down

Started using Photos today to work on the photos I have in Onedrive. When I expand the Folders of my photos, after a minute of browsing, the app freezes up and then completely shuts down. Anyone seen this behavior before? Are there logs saved anywhere that might shed some light on the issue?

:)

 

Windows Photos App crashes

So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

Information about the error:
This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

I found two intresting facts about the error:
- If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
- I created a new local account and the app does seem to work on that new account until now.

Steps I have tried:
- Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
- Reregister the App - did not change anything
- Scan the System with sfc and dism - no errors
- Use System resstore - see above, did only work for a few minutes.

Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.

 

windows 10 photo app crashes after approx 10 seconds

Hi Dave,

I do appreciate your efforts and time.

Do you receive any error message before crashing?

I suggest you to try the steps below if you have not yet tried.

I would suggest you to reset Windows store.

• 
  Right click on start and select ‘RUN’.
  
• 
  In the Run window, type WSReset.exe and click “Ok”.
  

If the Photos app is the only one crashing, it could be a problem with the Photos app database. To reset the database, perform the following:

1. Press windows button + R

2. Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState

3. Delete all the contents of that folder.

Please get back to us with the required information to assist you further.