Windows 10: Phone link connections unrealiable: device driver issue possible?

Hello,I have a Samsung Note 20 Ultra which is continually becoming disconnected from Phone Link. A QR code message pops up when this happens. Cancelling the QR and instead clicking the refresh button on Phone Link reconnects the phone and Phone Link on most occassions.Why has it suddenly become unstable?Prior, I noticed a few "Other devices" in Device Manager. I deleted them and refreshed Scan for new hardware as I suspected they may have been applicable to old hardware I no longer use. It's around this time I had the issue with Phone Link. Could this be the root cause of the disconnections?

:)

 

MTP Device drivers issue.

Hi Akhil,

To troubleshoot your concern with connecting your device, follow the steps below:

• 
  Go to Start, then type "Device Manager".
  
• 
  Select Device Manager.
  
• Find the device driver for your phone. Double-click to bring up Properties window.
• Select Driver tab, then click Uninstall. In the pop-up window, check the
  Delete the driver software for this device.
• Click OK.
• Restart your computer.
• Try connecting your phone and let the driver install.

If the issue still continues, we recommend you perform a
clean boot then then start troubleshooting.

Let us know how it goes.

 

Issues with installing the drivers and apps after performing reset on the device

Hi,

As you are facing issues with installing the drivers on your device, do not worry we will help you with this issue.

We appreciate your effort in resolving the issues with touch screen.

Provide us additional information to assist you better with this issue:

• Are you facing any issues with connecting to the internet?
• Were you able to see any error message in the device manager?

I suggest you to try updating the network drivers and check if it is reflecting under installed programs in
Control Panel.

Step 1: I suggest you to
Run Network Adapter troubleshooter

Network Adapter troubleshooter find and fix the problems with wireless and other Network Adapter.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click onView all.
• Click on Network Adapter Troubleshooter.
• Select Advance and click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to update the network adapter driver from device manager.

Follow the below steps:

• Press Windows key + x key on your keyboard.
• Select Device manager.
• Expand Network adapters. Right-click on the device and click
  Update Driver Software.
• Restart the computer and check if the issue persists.

Refer to the article by Andre Da Costa regarding
How to: Install and Update drivers in Windows 10 and check if it helps.

Hope it helps. Get back to us with an updated status of installing the driver on your device for further assistance.

Thank you.

 

connection Issue with WiFi

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as the Wi-Fi connection on your PC drops. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)

• What is the make and model of the PC?
  

• Are you aware of any changes on the PC prior to this issue?

Meanwhile, we would suggest you to refer the steps as mentioned in this article and check:
Fix network connection issues in Windows 10



If the issue persists, then refer the steps as mentioned in these article:
Fix Wi-Fi connection issues in Windows



Also, we would suggest you to update the Wi-Fi driver from Device Manager. Please refer this article to update the driver:
Update drivers in Windows 10



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator