Windows 10: One Cloud says 'document folder' is too big to save

Hi There, Pls could someone help me. My folks pc is old and I would like to save everything to Microsoft one drive. They will be replacing the pcy in the new year. I keep on getting 'document folder' too large 8.1KG error msg when I try to save to one drive. I have deleted and saved docs/picts etc onto flash drives and made sure that only Microsoft and basics are on the desktop. I Does anyone know what I must do... My folks are pensioners and don't want to have to buy more storage space on one drive. Appreciate your kind assistance. RegardsAngrela

:)

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Unable to Save to Documents Folder

I can't move, copy or save anything to my Documents folder. I checked the properties of the folder, under security, it listed only Home Users and WMP Network Svc. My account name is listed in the security tabs of Pictures, Music, etc., and I am able to
save, copy and move to those folders. My account is listed in C:/Windows/Users/myname/Documents under the security tab. How do I add my name to the Documents folder in File Explorer?

 

Problem with Saving to Document Folder

I upgraded to Windows 10 Home from Windows 7 Home Premium. After the update I could not t move, copy or save anything to my Documents folder in File Explorer. I checked the properties of the folder, under security, it listed only Home Users
and WMP Network Svc. My account name is listed in the security tabs of Pictures, Music, etc., and I am able to save, copy and move to those folders. My account is listed in C:/Windows/Users/myname/Documents under the security tab.

I created another Microsoft account and added to my main account as an additional user. When I use the new account, saving works. Of course, with the new account, all my data, apps, etc., are not there.

I then rolled back to Windows 7 (where I could save) and then reinstalled 10 with a different MS account. Same problem again with the Documents folder. In C:/Users/My name)/ Documents under the security tab, Everyone is listed first, then SYSTEM, then
my account. In the other libraries (Music, Pictures, Video), Everyone is not listed, just SYSTEM and my account. If I look in the security tab of the Documents folder in Explorer, it says the file is owned by S-1-5-21-746137067-1532298954-839522115-1003.
If I try to change ownership, I get an error message that my account can't be found. The tab lists Home Users (New Machine\home users) and WMPNetwork SVC.

I rolled back to Windows 7 again and this time I could not save to Documents.
In the security tab in Data (F)ocuments, I now have the same Home Users (New Machine\home users) and WMPNetwork SVC
listed as I did in Win 10.

Virus and malware scans find nothing.

Waiting forever to contact MS Support after wasting an hour trying to find a phone number or email address for them.