Windows 10: not getting verification code

I am not receiving my verification code. Email is correct

:)

 

Not getting verification code what can I do?

Hello Dhruva,

I see you've already followed some steps.

I was reading your answers and I have a suggestion for you.

I once tried to get a verification code on my phone and it said the code was sent but I never received it.

I updated the messaging app and it still didn't help.

I followed some other steps and it didn't help.

My only solution was to remove my SIM Card and put it in another old phone that I no longer used and asked to resend the code and then the verification code arrived perfectly.

This might be a solution for you.

Daniel.

 

Unable to get Verification code

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

To begin with troubleshooting I would like you to answer the following question:

• Which email client are you using?
• What exactly do you mean by"I have entered but unfortunately there is email code send to my inbox whatsoever."?
• Are you not receiving any verification code to your primary account that you have access to?
• Is your phone number registered to get the verification code?

Please get back to us with reponse in oreder to assist you accordingly.

 

Not getting the verification code via sms

Hello! Al Wasif Imtiaz

Thank you for posting in Microsoft Community

I understand how crucial it is for you to regain access to your Microsoft account, especially with an upcoming exam. Just to set your expectations that Microsoft accounts are managed by an automated server in which we do not have any manual access to this, and we have limited tools for checking your account and subscription details in Community.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process.

Allow me to ask:

1. What error message are you getting?
   
2. Can you still sign into your account in a different device, browsers, and networks in https://account.microsoft.com/ ?
   
3. Have you tried resetting the password with/without the use of phone number?
   

Let’s troubleshoot this issue step by step:

1. Check Your Phone Number:
   
   • Ensure that the phone number associated with your Microsoft account is correct. Sometimes a simple typo can cause issues.
     
   • If you’re unsure, try re-entering the phone number during the account recovery process.
     
2. Check Your Spam/Junk Folder:
   
   • Sometimes verification codes end up in spam or junk folders. Please check those folders in your email account.
     
   • If you find the code there, mark it as “Not Spam” to ensure future messages arrive in your inbox.
     
3. Reset password:
   
   • 1. Go to the Microsoft account recovery page: https://account.live.com/resetpassword.aspx
     
     2. Enter your email address and click on "Next".
     
     3. Select the option "I don't have any of these" if you are asked to verify your identity using your phone number.
     
     4. Follow the prompts to verify your identity using other methods such as your alternate email address or security questions.
     
     5. Once you have verified your identity, you will be able to reset your password and regain access to your account.
     
4. Account Recovery Reset:
   
   • You can use this link to recover the mentioned account: Help with the Microsoft Account Recovery Form - Microsoft Support
     
     please provide a lot of information you can, as this will be validated by the automated server to match the information the account that you are trying to recover. Please do not leave any box unfilled, provide at least a minimum of truthful information.
     
5. Update Backup Security Info:
   
   • If you still don’t receive the code, consider updating your backup security info.
     
   • Sign in to your Microsoft account and visit the Advanced security options page.
     
   • Select Add a new way to sign in or verify and choose how you’d like to receive security codes.
     

Here are some helpful links on how to keep your account safe and secure:

1. How to help keep your Microsoft account safe and secure - Microsoft Support
   
2. Sign in using two-step verification or security info - Microsoft Support
   
3. Microsoft account security info & verification codes - Microsoft Support
   
4. How to use two-step verification with your Microsoft account - Microsoft Support
   

Remember, it’s essential to stay patient during this process. I hope you regain access to your account swiftly. Good luck with your exam!

Thank you,

Vince

Microsoft Community Moderator