Windows 10: No sound after returning from Sleep Mode Windows 11

I have a Dell Latitude with Windows 11. When my PC returns from sleep mode the sound stops working. When I check Sound Settings the laptop's integrated speakers Intel Smart Sound Technology are still selected. I'm usually quite good at troubleshooting PC issues. I've followed all of the standard Windows troubleshooting steps including uninstalling and reinstalling the drivers. Any suggestions?

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Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Sound not working after Alienware M17 laptop has been in sleep mode

Hi Linnett,

Thank you for update and reply.

• Does the sound stop only after the computer goes into the sleep mode?
• What happens when you connect external speakers?

If the issue is confined to sound after sleep mode, then I suggest you to try the below methods and check if it helps.

Method 1: Run the Power troubleshooter on the system.

Refer these steps:

1. Press Windows key + X, select Control panel.

2. Change the view by option on the top right to Large icons

3. Click on troubleshooting and click on the view all option on the left panel

4. Run the Power troubleshooter

Further you can try going to a new Power plan, if needed.

You can try the steps below and check if it helps.

1. Go to, Settings, Then System, Then,
Power and sleep.

2. Click on Additional power settings. Then "Choose what the power button does".

3. Click on Change Settings. Finally unclick "Turn on fast start up".

4. Save Settings.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Internal Microphone in Laptop and Sleep mode issues after windows 10

Hi Sharmarke,

Welcome to the Microsoft community.

You could face this issue when the Microphone is not getting detected by the Operating System. Please follow the steps given below and check if it helps you.

Method 1: Make sure that the Microphone is not disabled and is set as default.

Step 1:

Even though you have enabled the Microphone, I suggest you to set as default in the computer. Follow these steps to check this:

• Press Windows key + X and select
  Device Manager.
• Search for Sound, video and game controller drivers
  and expand it.
• Right click on the driver mentioned there and select
  Uninstall.
• Follow the onscreen steps.

Step 2:
Adjust the input level if you have difficulty recording. Click Properties, and then click on Levels.

Method 2: Uninstall and Reinstall the driver from manufacturer's website.

Updating drivers always do not work, let us try to uninstall and reinstall the driver. You can follow the steps given below to uninstall the Sound, video and game controller driver.

Step 1: Follow the step given below to uninstall the
Sound, video and game controller drivers.

• Press Windows key + X and select
  Device Manager.
• Search for Sound, video and game controller drivers
  and expand it.
• Right click on the driver mentioned there and select
  Uninstall.
• Follow the onscreen steps.

Step 2: Reinstall the drivers from the manufacturer’s website.

You can also refer to the steps given in the link given below. Please select the correct model number.

http://www8.hp.com/us/en/drivers.html

Try the additional steps given in the link below. The step are almost same for Windows 10 Technical Preview.

Resolving microphone problems (Windows 8)

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03421813

If the issue persists, I suggest you to use the sound recorder and check if you are able to record the sound.

• In the Windows Start screen, type “sound recorder”, then select Sound Recorder from the search results.
• Try recording your voice through your microphone, then play it back. To do so, simply tap or click Start Recording, speak to the microphone, and then save the file so you can play the recording.

This will helps us to find out if the issue is with any online messenger like Skype or Windows

Issue 2: This could be an issue with the corrupt power plan settings. This issue might also occur due to outdated display driver or some other devices are responsible to keep it
awake.

I would suggest you to refer to the suggestion provided by Pinaki Mohanty replied on October 29, 2013.

Redirecting

Let us know the status of the issue. We will help you further.