Windows 10: Network adapters not recognized even after factory reset

As a preface: I’m not really tech-savvy.I’ve encountered an issue with my laptop about a month or so ago: it would no longer recognize the Wi-fi and Bluetooth adapters in its hardware. I followed a friend’s advice and uninstalled the newest at the time Windows update. The Wi-fi and Bluetooth were once again perfectly fine.Yesterday, I encountered the same issue as before. No Wi-fi, no Bluetooth, and the only solution the troubleshooters could come up with is to connect an Ethernet cable which I do not have and have never used. Since the situation seemed identical as the first time it happe

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Factory Reset

Hi Cameron,

Since you did a factory reset on your computer, possibly the outdated network adapter driver causes the connection issue. Just for clarification, did you install the updated network drivers? If not, we suggest that you update the Network adapter driver.

• Go to Device Manager, then click Network adapters and select the network adapter name.
• Press and hold (or right-click) the network adapter, and then select
  Update Driver Software > Search automatically for updated driver software. Follow the steps, then select
  Close.
• After installing the updated driver, restart the computer.

If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there.



If the issue persists, we recommend that you follow the troubleshooting steps provided on this link:
Fix network connection issues in Windows 10.

Feel free to send us your feedback at your convenience.

 

Resetting Network Adapter

While I have read several suggestions for resetting the network adapter, they all involve rebooting the PC. I am wondering why the Windows Network and Internet troubleshooter doesn't reboot after resetting the adapter? Whatever it does appears (mostly) to solve my network connection issues and a solution that doean't involve rebooting would be an improvement.

 

network adapters

Hi, Michael.



Thank you for posting your query in Microsoft Community.

As per my understanding, you may be facing an issue with your driver updates.

I suggest that you perform the steps mentioned below and check if it helps you resolve your issue.



Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the Network adapter

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Network driver” option and click “Uninstall’
• Download the latest Wireless network adapter driver setup file from the manufacturer’s website and install it.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community