Windows 10: Needs help VIA USB 2 Hub - Device VUSB\VID_2109&PID_3431\8&1bd886d1&0&1 requires further...

Universal Serial Bus controllersLocation 1 USB2.0 HubVIA USB 2 Hubhardware id's :VUSB\VID_2109&PID_3431&REV_0420VUSB\VID_2109&PID_3431compatible id'sVUSB2\CLASS_09&SUBCLASS_00&PROT_00VUSB2\CLASS_09&SUBCLASS_00VUSB2\CLASS_09Windows has stopped this device because it has reported problems. Code 43Device VUSB\VID_2109&PID_3431\8&1bd886d1&0&1 requires further installation.

:)

 

USB 3.0 hub not working with USB C to USB 3.0 adapter.

I got an Aukey USB 3.0 hub model CB-C35. It has four USB 3.0 Type A ports and plugs into USB C. It also has a VGA port but I don't care about that. It's plugged into a Renesas USB 3.0 controller PCI\VEN_1912&DEV_0014&SUBSYS_00151912&REV_03

It shows up in Windows 10 x64 device manager as a Generic SuperSpeed USB hub. Searching for its hardware ID turns up nothing.

Device USB\VID_2109&PID_0813\6&14de985a&0&1 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_1058&PID_1230\574343344E314C4639524C41
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Location Path: PCIROOT(0)#PCI(0900)#PCI(0000)#USBROOT(0)#USB(1)
Migration Rank: 0xF000FFFFFFFF0032
Present: false
Status: 0xC0000719

EDIT: Plugged into a USB 2.0 port it shows up as USB 2.0 BILLBOARD with this device ID USB\VID_2109&PID_0100&REV_0600

It then functions as a USB 2.0 hub.

EDIT2: I then plugged it back into a USB 3.0 port and now it still shows as USB 2.0 BILLBOARD, no error under USB devices. USB 3.0 devices plugged in with the hub plugged into USB 3.0 are not recognized at all. USB 3.0 devices plugged in with the hub connected to USB 2.0 are recognized but unreadable.

Good thing I didn't pay much when I didn't notice they had USB C plugs.

 

How can I identify a specific USB hub in Device Manager?

Thank you for the suggestion. I tried it, but it didn't help me identify the USB hub that I'm looking for.

- - - Updated - - -

Thank you Jim. That program helped me find the USB hub that I was looking for. However, I'm curious about the following matters.
The tree is:

Code:

I'm assuming that the hub that I'm looking for is 1-13 because under that is drive D which is what I have connected to it. Is it correct that the 7 ports that this hub has are the ones listed under the 1-13 branch? That is, 3 plus 4 ports?

Also the other USB hub that I have connected is supposed to be a "USB 3.0" hub and I believe it's the one under 1-14 because I see my other external drives connected to it. I also have my keyboard and mouse connected to this hub, but why do they appear elsewhere in the tree?

 

my comp wont recognize an external 2.0 usb hub and shows no usb 2.0 in device manager

Hi Bob,



Thank you for writing to Microsoft Community Forums.

1. What is the make and model of the computer?
   
2. Have you tried connecting on different ports?
   
3. Which version of Windows is installed on your device?
   
   
   

Refer the article Which Windows operating system am I running to provide
the details.



However, I would suggest you to follow the steps mentioned below and let us know if that helps.



Method 1

Disable/Enable quick boot Windows 10

1. Type Power Options in Start menu search and press
   Enter key to open Power Options window.
   
2. Click on Choose what the power buttons do to open System Settings window.
   
3. Click on the link named Change settings that are currently available.
   
4. Scroll down to Shutdown settings and uncheck Turn on fast startup.
   
5. Click on Save Changes, restart the device to check the status of the issue.
   

Method 2

If the USB device does not display in Device Manager, there might be a power requirement issue. Disconnect the device and perform the following steps until the device is detected:

1. Restart the computer
   
2. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
   
3. In Windows, search for and open Device Manager.
   
4. Double-click Universal Serial Bus Controllers to expand the list.
   
5. Double-click a USB Root Hub, click the
   Power tab, and then click Power Properties (if it is shown).
   
   
   
   Note: The Power tab displays only in USB 2.0. There is no Power tab in USB 3.0.
   
   Devices that are attached to the hub are shown, as well as the power that they require. If the total displayed power is over 500 mA, remove the devices and use a powered hub.
   
   
   
6. Continue looking at the power properties of each USB hub. If the total Power required exceeds the Total power available for the hub, then remove a device on that hub to lower the Power required number.
   
7. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
   
8. Remove high-speed USB cables that are over 3m (9.8 ft) in length and use high-speed cables that are shorter than 3 m.
   Only use high-speed cables shorter than 3m in length with high-speed USB devices (multifunction printers, scanners, and cameras).
   
9. If the USB device is connected to a USB port on a keyboard, disconnect it, then connect it to a USB port on the computer or to a powered hub.
   
10. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software
    driver.
    
11. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software
    driver.
    
12. Consult the manufacturer of the device for support if the device still fails to display.
    

Hope it helps.



Muralidhar

Microsoft Community Moderator