Windows 10: My whole computer becomes frozen, but I can still hear everything

Hello! For the past couple of months I keep running into a problem when I play certain games/applications my computer freezes. It's not a normal freeze as well, I can still hear everything going on whether its music, in-game sounds... until I left click then the whole computer stopsHere are my specsRyzen 7 5800xCrucial Ballistix BL2K8G32C16U4B 3200 MHz, DDR4 8GB x2EVGA FTW GTX 1080 TIWestern Digital WD 1TB Black NVMe SSD SN770 M.2NZXT H1 v2 includes the 120ML AIO and 650W PSU Windows 11What I have looked at and triedon NZXT CAM, my idle CPU is 55°c and while playing my CPU goes up to 75°c

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

Cortana can't hear me

Hi Isidora,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

I suggest you to go through the below methods and check if it helps.

Step 1:

I suggest you enable settings in the Playback Devices and check if it helps.

Follow the below steps:

• Right click on the speaker icon on your taskbar.
• Select Playback Devices.
• Click on the Playback Devices and right click on the
  Speakers/Headphones.
• Check mark on the Show Disabled Devices and
  Show Disconnected Devices.

If the issue persists the follow the below step.

Step 2:

I suggest you to refer to the following Microsoft article on Cortana can't hear me and check if it helps.

Cortana can't hear me - Microsoft Support

Reference: Refer to the following Microsoft article on
Cortana & search.

Check if it helps.



I hope the issue will be resolved. If not, please feel free to contact us again. We will be happy to assist you accordingly.



Thank you.