Windows 10: My processor listed but PC Health says no

Discus and support My processor listed but PC Health says no in Windows 10 Gaming to solve the problem; When I run PC Health I am told my processor will not support Windows 11 yet my processor, Intel Core i7-5500U, is on the list that will support the... Discussion in 'Windows 10 Gaming' started by kayak99, Oct 4, 2021.

  1. kayak99 Win User

    My processor listed but PC Health says no


    When I run PC Health I am told my processor will not support Windows 11 yet my processor, Intel Core i7-5500U, is on the list that will support the upgrade. What gives with that? Thanks

    :)
     
    kayak99, Oct 4, 2021
    #1
  2. Jaune Bel Win User

    Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

    We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
    Account:

    • Right-click on the Start button.
    • Select Command Prompt (Admin).
    • Type the net user administrator /active:yes and hit
      Enter
      .

    After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

    Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

    Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

    • Right-click on the Start button.
    • Select Command Prompt (Admin).
    • Type the net user administrator /active:no and hit Enter.

    Let us know how it goes and we'll assist you further.
     
    Jaune Bel, Oct 4, 2021
    #2
  3. PC Health Check app buggy?

    I already have both the secure boot and the TPM.
    My processor listed but PC Health says no [​IMG]


    I now went through the list of supported processors and my i7-6650U is not on the list. The computer is 5 years old Microsoft Surface Pro. Bummer!
     
    JerryDuncan, Oct 4, 2021
    #3
  4. My processor listed but PC Health says no

    PC Build Steps

    Ok just because I like steps i am going to create some steps. Please give me the stamp of approval/disapproval
    • Install system in case
      • Remember to connect SSD and optical to same SATA ports on motherboard
    • Turn on PC
    • setup HDD
    • run blend test in prime95 for 30-60 min
      • run realtemp at the same time
    • While in Prime95 test
      • if CPU goes above 70c in RealTemp, I have a leaky CPU
      • if my system locks up or blue screens, there is an instability in the system somewhere
      • if my system does not lock up or blue screen, my CPU is not damaged and I am in the clear!
    What do you guys think??
     
    anandsap123, Oct 4, 2021
    #4
Thema:

My processor listed but PC Health says no

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