Windows 10: my pc keeps crashing to black screen or just restarts.

DescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 141Parameter 1: ffffe708029ed010Parameter 2: fffff80735fd0d80Parameter 3: 0Parameter 4: ffffe707f5ceb080OS version: 10_0_26100Service Pack: 0_0Product: 256_1OS Version: 10.0.26100.2.0.0.256.48Locale ID: 16393Files that help describe the problemWATCHDOG-20241223-1824.dmpsysdata.xmlWERInternalMetadata.xmlWPR_initiated_DiagTrackMini

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Windows 10 keeps crashing and randomly restarting into a black and white screen.

Hello Ian,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, refer to the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Have you tried updating your network card driver? If yes, try to use the previous version of your network card driver.
• Are you using any 3rd-party antivirus software?

Meanwhile, let's troubleshoot the issue by performing the steps below:

We suggest following the steps on this article
to help you troubleshoot black screen issues in Windows 10.

Also, check if the issue occurs in a clean boot state. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you
run a program in Windows 10. Check the steps on this article.

We look forward to your response.

Regards.

 

Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: Troubleshooting black or blank screens in Windows - Microsoft Support

Keep us informed to help you further.

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.