Windows 10: My PC goes to a black screen after I enter my correct Pin. I try to open my task manager...

What can I do about it?

:)

 

black screen and task manager cuts out

After logging in with my PIN (more on that later) I get black screen with a cursor. Following multiple threads about possible fixes (refresh screen: "windows+ctrl+shift+B" = no luck) and when I get task manager open it immediately disappears as soon as
I click anything. I was left to try "safe mode" or "reset" or "restore". The problem with all of these is I have to use a password instead of my PIN and I've only been using PIN for over a year and can't figure out the password. I thought my admin login
was through a microsoft account but even after resetting my microsoft account password it keeps saying I don't have the correct password. Can anybody suggest a next step? I'm willing to reinstall windows and even lose personal files if necessary but can't
seem to make any option work.

 

Weird Windows Log-in Issue, black screen, can't enter pin

I'll start by including a link to a picture of my issue since it is visually difficult to describe:

imgur.com

So when I click to enter my password, the screen just goes black. I can't enter my PIN, not even blind. I can't click on anything at all the screen just goes black.

I don't know what to do at all. Any suggestions are appreciated.

 

SCREEN GOES BLACK!?

Hi,

If you see the black screen only after sign-in
and you can see a mouse cursor:

While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.

If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.

If this resolves the black screen, use corruption resolution steps (dism, then sfc),

• • Press Windows+X.
  • Click on Command Prompt (Admin).
  • Type the command DISM.exe /Online /Cleanup-image /Restorehealth
    and hit Enter.
    • Run Sfc /scannow

and run the all apps PowerShell command in

PowerShell -ExecutionPolicy Unrestricted

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register


"$($_.InstallLocation)\AppXManifest.xml"}


If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s
choosing):

net user test <password> /add

net localgroup Administrators test /add

This will give you a test user to try, which will confirm if the issue is user or system-specific.

If you see the black screen or have a flickering screen before sign-in:

Try connecting to different video outputs on the PC. Sometimes a change in driver can cause the video to be sent:

• • To a different Adapter: from integrated graphics to a discrete card or vice versa.
    
  • To a different output: from HDMI to DVI, DisplayPort to VGA, or any other combination.
    

Try to boot into Safe Mode with Networking or Enable low-resolution video.

• • Advanced boot options, Safe Mode with Networking, or Low Resolution Video
    
  • Check Device Manager and look for Display Adapters
    • If you see 2 items under Display Adapters, disable to integrated video card (e.g. Intel HD 4000 or AMD Radeon HD 4200) and restart. (try vice versa if it does not work)
      
    • If you see 1 item under Display Adapters, rollback the driver or uninstall the display adapter in Device Manager, and enable the option to delete driver software.
      

Check the PC or display adapter manufacturer’s site for an updated driver.

Hope the information provided was helpful and do let us know if you need any assistance in the future. We will be glad to help.