Windows 10: My Microsoft Windows App Wont Allow Me To Connect To the Remote Desktop

Hello, I hope you are well, I am having trouble connecting to my remote desktop. This is something that I really need for work purposes. I have disk connected and reconnected the workspace. I have contacted Apple Support to ensure my systems did not block access. I have reinstalled the windows app a few times, downloaded the newest update on both windows and Mac. I am currently using the Mac OS Monterey Version - 12.7.6.My remote desktop did work absolutely fine a few weeks ago, however once I hanged internet providers it stopped working. My company have tried to reset my account a few times a

:)

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote Desktop App error

Chris,

This is probably to do with the default certificate not being accepted through your router, i.e your phone being on the internet and needing to connect to your pc behind a firewall.

However, your post is very interesting to me, as I am having an issue on my internal WIFI network. Microsoft Remote Desktop App" from a Nokia Lumia Mobile phone. I will continue with my discussion for MS
to answer

PHONE: Nokia Lumia 810

Operating System Version: 8.10.14234.375

IMEI: on request:

APP in question: Microsoft Remote Desktop

Version: 8.1.9.11

Client: Windows 10 Professional

Issue:

After discovering that windows 10 Home does not support RDP, I decided to pay for Windows 10 Professional to enable Remote Desktop from my phone.

Steps Taken:

Windows 10 Professional

• Click on Files and Folders | Right Click | Properties
• Remote Settings
• Allow Remote connections for this computer NOTE: ensure only allow connections from computers running Remote Desktop with Network Level Authentication (Recommended)
  Ticked

• Select Users j*****@e****.*** is selected
• Change Windows Account Password
• open compmgmt.msc | Go to Local Users & Groups | Groups | Remote Desktop Users | check that account is in the members Window Example J*****
• Open Windows Firewall with advanced Security

Inbound Rules

Remote Desktop Shadow (TCP in) - Enabled Yes Public Allow

Remote Desktop User Mode (TCP in) -Enabled Yes Public Allow

Remote Desktop User Mode (UDP in) -Enabled Yes Public Allow

Outbound Rules

Remote Assistance (PNRP-Out) -Enabled Yes Public Allow

Remote Assistance (TCP-Out) -Enabled Yes Public Allow

Network and Sharing Center

• Right Click on Computer with plug in the
  tray | Open Network and Sharing Center
• Click on HomeGroup | Change Network Location
• Click Close

Windows Phone 8.1 Update

• Desktops | (+) Desktop | PC Name xxx.xxx.x.xxx
• Credentials - Add Credentials | PCNAME\J***** OR MicrosoftAccount\J*****@E****.O**
  OR PCNAME\Administrator
• Click

ERROR MESSAGE

We Couldn't connect to the remote PC. This might be because of a network problem. If this keeps Happening, ask your admin or tech support for help

Inquiring minds may find this error code helpful: 0x704

| Close

Steps Taken to try and resolve 0x704

• uninstall 8.1 Remote Desktop App
• Reboot Windows 10 Professional
• Phone Microsoft support through third party +44 333 200 2197,,7355531217

References

Reddit - Dive into anything

http://www.tenforums.com/tutorials/3982-rdc-connect-remotely-your-windows-10-pc.html

Conclusion

MS is this because windows 10 professional is not supported by a free Microsoft remote desktop tool? Or can you clarify on where I was going wrong, as I need this to work.

Please contact me on *** Email address is removed for privacy ***