Windows 10: My Microsoft account got hacked and the hacker ended up changing the passwords and replaced...

My Microsoft account ended up getting hacked and passwords and emails ended up getting changes, but I have access to the hackers email due to me still being signed into the verification app on my phone I was wondering if I can get my account back or get some help regarding this since I have many files related to my schooling and work on there.

:)

 

My Microsoft account was hacked and the hackers changed the email

Hi, I am Dave, I will help you with this.

When a Microsoft account is hacked and the hacker changes the associated Email, sadly it is no longer possible to recover that account, because any recovery codes will go to the hackers Email address, the only option is to create a new Microsoft account, then because this community is just a user to user forum, we do not have account access, you will need to contact Microsoft support directly to see if it is possible to move your purchases to the new account.

 

My microsoft account got hacked and hacker changed all the details

Hi!

My microsoft account got hacked and hacker has changed all the details please help.

 

Microsoft account hacked and primary mail changed by hacker on Windows 11

Okay that's good..

Following the steps there just eventually led me back to the account recovery form which I've already done, and doing it again just says:

[table][tr]You've reached the limit for account recovery requestsWe've received too many requests to recover this account today. (We have a limit to help keep your account safe.) Please try again in 24 hours.[/tr][/table]

Since I created a new Microsoft account to be able to post here on the forums, this new Microsoft account points to my original Gmail that my actual Microsoft account used to point to before the hacker changed it.

The step by step process just asks:

Q: "Select how you normally sign in, then enter your details."
A: With an email address

Then it prompts me a field to type in the email address.. But the hacker changed the primary alias to 32*****@****ol and the current Microsoft account I'm writing here with uses the original one. I can't type in the original Gmail because then it's going to think I want to recover this new Microsoft account I'm ONLY using here to type in the forums.

So if I pick I've forgotten my details it asks me this:

[table][tr]Windows 10/11

1. From a Windows device where you’re already signed in, select Start > Settings > Accounts . Under Email & app accounts, you'll see the usernames associated with your device.

[/tr][/table]

If I go there it shows the account the hacker has changed to as follows:
JOSEPH1479 U
32*****@****ol
Administrator

So if I type that in now it just eventually leads to the account recovery form where I can select a different email address to communicate with Microsoft. Which I've already done, it passed. I got a link. But the link is dead.

And I can't do further account recovery for today which is annoying and the fact that it takes 24 hours to review them is long enough.

I just want a new link that has not timed out so I can go in and change the password and follow that up by changing the primary alias the hacker used: 32*****@****ol BACK to my original email (Which is currently used by this account I'm typing here). And then close this Microsoft account since I've basically restored everything at this point on my original one.