Windows 10: My laptop keeps scrolling down automatically. Its not issue touchpad because i have turned...

Video for my problem

:)

 

Synaptics touchpad - scrolling issues after Win7 to Win10 upgrade

My Samsung laptop has a Synaptics touchpad. Windows Update does not list or recommend any driver update for it, not even in the 'optional' list. If it did, I'd give it a go! For reasons of space and convenience, I don't use a separate mouse with a laptop. I'd rather use what's already there and built in - if I can.

The Samsung Support website offers a whole list of drivers for the RF511 - from Wifi and LAN to touchpad and battery-manager, as well as all the Samsung bloatware apps. But unhelpfully, does not always make clear which ones might be relevant. It offers two Touchpad drivers, neither labelled Synaptics. One is simply listed as v.4.1.0.0. of 20 Aug 2012, and the other as WXP v.4.6.0.0 of 28 Nov 2011. Neither seems to correspond or be in the same 'series' as the driver currently installed.

But the curious fact is that the present driver seems to work fine on my laptop. If it ain't broke, why mess with it? It's just that the scrolling doesn't play nicely with the Win10 Start Menu and the Settings pages. To me, that suggests it's an issue with Win10 - or those elements of it - not with the touchpad itself or its driver.

 

Touchpad keep on scrolling

Hi Mehran,

Welcome to Microsoft Community and thank you for posting your query.

Sorry for the inconvenience caused to you. Let me help to fix the issue.

To assist you better, please provide us more information.

• 
  What is the model of the computer?
  
• Is this issue is specific to Facebook webpage?

Let’s try simple troubleshooting methods and check if this helps in resolving the issue. Follow the below method.

Method 1.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, try the below method.

Method 2.

I recommend to update the touchpad drivers and check. Follow these steps:

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate Mice and other pointing devices and expand the same.
  
• 
  Right-click on the device and select
  Update.
  
• 
  Restart the computer, if prompted.
  

Method 3.

If the issue still persist you can try installing/reinstalling the driver and check. I suggest you to go to the computer manufacturer website and download the latest updated touchpad driver.

Note: Make sure you download and save the TouchPad driver and installed it before uninstalling the outdated touchpad driver.

To uninstall Synaptic touchpad drivers, follow these steps:

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate Mice and other pointing devices and expand the same.
  
• 
  Right-click the device and select
  Uninstall. (Note: keep the latest installed touchpad driver)
  
• 
  Restart the computer, if prompted.
  

Hope it helps. Keep posting us with the status we will be glad to help you.

 

Touchpad not scrolling after setting ScrollControl_Mode to 1

Hi Silver Phung，

Welcome to Microsoft Community

The issue you're facing with your laptop's touchpad not scrolling after setting ScrollControl_Mode to 1 seems to be a complex one, but I can suggest a few steps that might help in resolving it. Let's break it down:

Immediate Steps to Try

1. Revert the Setting Change:
   
   • Since the problem started after changing the ScrollControl_Mode to 1, the first step would be to revert it back to its original setting (probably 0). You mentioned trying this without success, but ensure that the change is correctly applied and saved.
     
2. Update or Reinstall Touchpad Drivers:
   
   • You’ve already checked for driver updates, but it might be helpful to completely uninstall and then reinstall the touchpad driver. Sometimes, simply updating doesn't fix issues that a fresh install might resolve.
     
   • Go to Device Manager, find the touchpad (possibly under "Mice and other pointing devices"), right-click, and select "Uninstall device." Then, restart your laptop and Windows should automatically reinstall the driver.
     
3. Check for Windows Updates:
   
   • Occasionally, such issues are resolved through Windows updates. Ensure your system is fully updated.
     

Dealing with ELAN Touchpad Issues

• ELAN Tab Missing:
  
  • If the ELAN tab in your mouse settings is not showing up, it suggests a deeper issue with the touchpad driver or configuration.
    
  • Try downloading the touchpad driver specifically for your model from the Lenovo support website. Ensure it matches your exact laptop model and Windows 11 version.
    
• ETD Properties App:
  
  • The error message from the ETD Properties app indicates a disconnect or incompatibility with the ELAN driver. This again points towards a need for a driver reinstallation or update.
    
  • Make sure you’re downloading the right version of the app compatible with your Windows 11 version.
    

Thank you for your patience and understanding! If you have any questions, feel free to leave us a message.

Sincerely

Manson | Microsoft Support Specialist