Windows 10: My computer was locked out and I cannot access it because I have a old alternative email...

This is pretty BS. As title states: My computer was locked out and I cannot access it because I have a old alternative email attached to my main email and it won't let me change it. I know my password but this **** is ridiculous all because I have a old alt email they want to get confirmation from. Can't call them I have to wait 30 days with a locked computer so I can confirm that I can access my computer. Doesn't matter what I select because these people are geniuses in their authentication methods without being able to provide any damn human operators for unusual situations like mine.

:)

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor

 

I have a old computer with old email and PW can't access it

You can't access the computer or the email?

If the email, what email?

 

Locked out of Win 10 account

Steve, All you need is a Windows 10 installation USB in order to use the procedure given in post #2. If you do not have one of them then you will need to take your computer to somebody who does. The procedure does not entail any use of the MSAccount reset / old mobile number / email reset. Denis