Windows 10: My computer says it’s connected to the internet but I am unable to run websites or apps I...

Hi, I’ve got a problem with my computer it says it’s connected to the internet but when I try to run any websites or apps I have installed it says that I’m offline or not connected to the internet. I troubleshoot it but it says it should be fine. I’ve reset networks, rebooted the computer and done any updates available. Idk if it’s the wireless usb dongle that I have that connects it to our computer or something else but any help would be greatly appreciated. Thanks Tom

:)

 

unable to connect some websites

Hello,

Thank you for posting your query in Microsoft Community.

We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

• Since when are you facing this issue?
• Did you make any recent hardware/software changes?
• How is your computer connected to the internet? Wired/Wireless?
• Are you facing this issue with all the browsers?
• Did you try to access the same websites from any other device?

I request you to run the Internet Connections Troubleshooter and Network Adapter Troubleshooter

Step 1: Run the Internet Connections Troubleshooter

This troubleshooter is an automated Windows 10 inbuilt tool which finds and fixes the common issues with the Internet Connections on the computer. Perform these steps to run this tool and check if that helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Troubleshooting” in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Internet Connections”.
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Step 2: Run the Network Adapter Troubleshooter

This troubleshooter is an automated Windows10 inbuilt tool which finds and fixes the common issues with the Network Adapter Settings on the computer. It also checks if the network adapter drivers are up to date or not. It may
also provide you some clue about the hardware failures happening to the Network Adapter. Perform these steps to run this tool and check if that helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Troubleshooting” in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Network Adapter”.
  
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Once after running the troubleshooters, check troubleshooting reports and let’s know the details. You may also try out the suggestions given by the troubleshooter and check if that helps.

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.

 

After upgrading to Windows 10, Edge is the only app that can connect to the internet

Hi ,

Thank you for your interest in Windows 10.

With the issue description it seems like Edge is unable to connect to network.

I suggest you to follow the steps below and see if it helps:

Set Internet Explorer as default browser

I suggest you to set Internet Explorer as default web browser and restart the computer and see if it helps.

Disable Proxy

Sometimes using proxy to connect to the internet may cause issues while connecting to the network.

Follow the steps below to disable proxy:

• Press “Windows Key” + “R”.
• Type “inetcpl.cpl”.
• Go to Connection.
• Click on LAN Settings.
• Check the box which says Automatically detect settings.
• Uncheck the box under Proxy server.

Run Internet Connection Troubleshooter

Though you are able to use internet, there could be some problems or some settings which could have stopped Windows services to connect to the internet.

I suggest you to run the Internet connection troubleshooter to fix such issues, follow the steps below:

• Press Windows key + R
• Type Control
• Click on Troubleshooting
• Click on Connect to the internet
• Click on Next and follow the On-screen instructions

Hope this helps, get back to us if you need further assistance.

 

Computer says not connected to Internet even after connected to Internet

Hi Mark,



Thank you for writing to Microsoft Community Forums.



I understand that applications show that you are not connected to Internet. I’ll certainly help you with this issue.



However, please let us know:

• How is the computer connected to Internet i.e. Ethernet or Wi-Fi?
  
• Are you aware of any changes made on the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

I would suggest you to try changing the network connection i.e. if the computer is connected to Internet through Wi-Fi, try using Ethernet and check if that helps.



You may also want to refer the troubleshooting steps mentioned in the article
Fix network connection issues in Windows.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator