Windows 10: My computer keeps restarting when connected to Bluetooth device - Not every time

My dell pc is getting restarted frequently when I use a Bluetooth headset. It is getting a DPC watchdog violation right in the middle of a Zoom meeting or watching videos. It happens mostly in Zoom meetings while using a microphone. Also, the audio is not clear in Zoom meetings because of this.Here is the memory dump file:https://1drv.ms/u/s!AhgCltA_vIHMaifVEhTCrayWaoY?e=WduXRa

:)

 

Bluetooth devices will not connect

Hello Jean57sn, my name is Irisdiel and I am an independent advisor.

Down below I'm going to provide you with steps and instructions on how to help you with your issue which was listed by Lenovo Support to best help you.

Make sure your computer has the necessary hardware and that wireless is turned on. Bluetooth requires both hardware and software to work. Not all wireless networking hardware supports Bluetooth.

Method 1:

Step 1: Enable Bluetooth radio If Bluetooth is not turned on it may not show up in your control panel or device manager. We first need to enable the Bluetooth radio Press the key or button to enable your wireless adapter. This key may be the, F8 or Press Fn+F5
(or F5).

Step 2: Check the Bluetooth drivers

Click Start and search for "Device Manager"

Look for all Bluetooth listings by opening the Network Adapters category and the Bluetooth Radios category (if available). If you can't find any Bluetooth listings under Network adapter and Bluetooth radios proceed to next step B

Make sure the driver has no Yellow exclamation mark or Down arrow sign

- Yellow Mark = The Bluetooth hardware is not responding or set up correctly. Updating or reinstalling Bluetooth drivers may correct this problem

- Down Arrow= Bluetooth is disabled. Right-click the device and select Enable to turn on Bluetooth.

Method 2: Enable Discovery Mode

Click Start and search for "Change Bluetooth"

From the Options tab, select Allow Bluetooth device to find this computer, and make sure Allow Bluetooth devices to connect to this computer is selected.

Click OK and try to connect to your device. If problems persist, continue to the next step.

Method 3: Update Bluetooth Drivers

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Right-click and select Update Driver Software,

Select Search automatically for updated driver software, and then follow the rest of the steps.

Then...

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Select Uninstall

Restart your machine and Windows will automatically install the driver after you logged in

I also suggest you refer to Lenovo support down below as this issue has to do with Microsoft for best support:

URL:
https://support.lenovo.com/us/en/solutions/ht50...

Thank you and good luck,

Regards- .

 

'Allow a device to connect' is greyed out

Hi,

I understand your concern and will assist you to resolve the issue.

I suggest you to follow the steps below and check if it helps.

Step 1: Run Hardware and Device troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your USB Port. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top
  right to Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Step 2: I suggest you to check the Bluetooth Settings and check if it helps.

• 
  Open Control Panel by clicking the
  Windows + X,
  
• 
  In the Control Panel search box, type
  Bluetooth, and then click Change Bluetooth settings.
  
• 
  In the Bluetooth Settings dialog box, click the
  Options tab and do any of the following:
  
• 
  To make your computer discoverable to Bluetooth enabled devices, select the check box for
  Allow Bluetooth devices to find this computer.
  
• 
  To allow you to add Bluetooth enabled devices to your computer, select the check box for
  Allow Bluetooth devices to connect to this computer.
  
• 
  To be notified when a Bluetooth enabled device is trying to connect to your computer, select the check box for
  Alert me when a new Bluetooth device wants to connect.
  

Keep us posted on this issue so that we can assist you better.

 

Trouble Connecting To Bluetooth Device

Hello,

Thank you for updating us with the issue.

I would suggest you to uninstall and reinstall the Bluetooth drivers.

Follow these steps to uninstall and reinstall the driver:

Step 1: Steps to uninstall the device:

• 
  Press Windows key
  + R to open Run.
  
• 
  Type devmgmt.msc and press
  Enter.
  
• 
  Locate Bluetooth Device.
  
• 
  Right click on the device and select
  Uninstall.
  
• 
  Also place a check mark beside the option
  “delete driver files for the device”.
  
• 
  Restart the computer
  

Windows should automatically try to find and install the appropriate driver on restart. In case if it fails to install the driver automatically. If that didn’t work try step 2.

Step 2: Update Driver Software from the Manufacturer’s website:

Go to the manufacture website and search for the latest Bluetooth drivers compatible with Windows 10 available for the device model and then install.

Hope the information helps. If you have any queries related to Windows. Feel free to post. We are here to help you.