Windows 10: My computer is locked and I don't know the password but it say something about call Alex...

I got hacked and now I can't unlock it . The hackers have so mad because I do a lot of stuff on my computer. How can I unlock it manually with our calling the hackers

:)

 

stuff that don`t work

I also tryed safe mode, it still didn`t work on it. and Glucofacts Deluxe STILL does not work, so... you say that you don`t know how it started working on win 10 for you?

 

windows 10 changed my log in username and password know i'm locked out

Hi Alex,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are using a Microsoft Account to log into the computer?
• Do you have another user account?
• If yes, then log in to the other account and delete the account that is inaccessible.

Follow the steps below and check if that helps.

Step 1: I suggest that you follow the steps below and check if it resolves your issue:

• 
  Go to the Lock Screen, press the Shift button and the
  Power Icon located on the right bottom corner of the screen.
  
• 
  Then Click on Restart, then a prompt will appear to
  Restart anyway, click on it. This will take you to the Recovery Environment.
  
• 
  Once there, click on Troubleshoot, then
  Advance Option. You will see Command prompt option click on it. This will run a diagnostic and fix the issue that are persisting in your system.
  

Step 2: Follow the steps to enable Built-in Administrator account:

• Right click on the Start button, and select Command Prompt (Admin)
• Type: net user administrator /active:yes (To enable Built –in Administrator account give the command Active: No).
• Then press ENTER.

Once the you have access to account go to you sons account and delete it.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Windows 10 lock screen password

We appreciate the details that you've provided. We suggest that you remove the lock screen password by following the steps below:

• On the Windows search bar, type in Netplwiz and select the top most result.This window gives you access to Windows user accounts and many password controls.
• Right at the top is a checkmark next to the option labeled Users must enter a username and password to use this computer.
  Uncheck that.
• Click Apply and it will prompt you for your current password. Enter it twice. The next time you reboot, or your PC wakes up from a nap, you’ll no longer need to type in your password.

Let us know the results.