Windows 10: My child is trying to purchase ibis paint pro a on desktop windows with microsoft account....

Discus and support My child is trying to purchase ibis paint pro a on desktop windows with microsoft account.... in Windows 10 Software and Apps to solve the problem; Is there someone that can help with this??... Discussion in 'Windows 10 Software and Apps' started by Natalie TC, Nov 5, 2023.

  1. NATALIE TC
    Natalie TC Win User

    My child is trying to purchase ibis paint pro a on desktop windows with microsoft account....


    Is there someone that can help with this??

    :)
     
    Natalie TC, Nov 5, 2023
    #1
  2. EMMANUEL URIETA
    Emmanuel Urieta Win User

    Why can't I download ibis paint?

    Can you try restarting your computer and then launching the Ibis Paint app again? If you are still getting the same error message when launching the app after the reboot, please follow the steps here https://support.microsoft.com/en-au/topic/-wind...
     
    Emmanuel Urieta, Nov 5, 2023
    #2
  3. JAN123
    Jan123 Win User
    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Nov 5, 2023
    #3
  4. EMMANUEL URIETA
    Emmanuel Urieta Win User

    My child is trying to purchase ibis paint pro a on desktop windows with microsoft account....

    Why can't I download ibis paint?

    Hello, my name is Emmanuel, and I am an Independent Advisor. I'll be more than happy to assist you today!

    I am so sorry to hear that you are having an issue installing the Ibis Paint app via the Microsoft Store. I would recommend following each step below to sort out this problem.

    1. Make sure to download the latest Windows Update on your computer. Please go to SETTINGS > WINDOWS UPDATE > CHECK FOR UPDATES, then INSTALL if there are any.

    2. Go to the Windows search bar, then type in Microsoft Store, then click it to launch. Next, click LIBRARY, then GET UPDATES.

    3. Go to SETTINGS > APPS > INSTALLED APPS > search for Microsoft Store, then click three dots to open options > select ADVANCED OPTIONS > please scroll down until you see Reset, please click REPAIR, then relaunch the Microsoft Store app. If you are still able to download Ibis paint, click RESET.

    For your reference, you may also visit https://support.microsoft.com/en-us/account-bil...

    I hope this information can help you.

    Let me know if this works for you.
     
    Emmanuel Urieta, Nov 5, 2023
    #4
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My child is trying to purchase ibis paint pro a on desktop windows with microsoft account....

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