Windows 10: Music mutes my game audio

Playing music spotify or media player mutes my in game audio, it still shows as playing in system sounds but I can’t hear it at all, spent 2 hours trying to find a fix and have had no luck. It’s only started doing this today, no idea why

:)

 

Muted mic picking up sound in game

Hi JonPaul,



Thank you for writing to Microsoft Community Forums.



The issue could be because of the internal mic picking up sound even when the external device is pluuged in. If you have the RealTek HD Audi Manager installed on the machine, I would suggest you to try the steps listed below and check if it works for
you.

• Open RealTek HD Audio Manager and go to the
  Advanced tab.
  
• Check the boxes Separate all input jacks as independent input devices
  and Mute the internal output device, when external headphone is plugged in,
  and hit OK.
  
• Exit RealTek HD Audio Manager, restart the machine and see if the issue persists.
  

Regards,

 

Volume goes to zero and mute.

Hi William,

If the volume of your computer automatically mutes, it could be that the audio drivers are corrupted or damaged, or that there are software conflicts occurring within the system. As a first troubleshooting step, we suggest that you run the audio troubleshooter
and lets Windows find and automatically resolve problems with your audio. Here's how to run the audio troubleshooter:

• Select the Start button, then type troubleshoot, and select
  Troubleshoot from the list of results. From there, select
  Playing Audio > Run the troubleshooter.

If the troubleshooter does not help resolve the problem with your volume settings, we suggest that you check Device Manager and update your sound card drivers. Updating would replace any corrupted or damaged components of the audio driver. Here's how to
update your audio drivers through Device Manager:

• Open the Start button, then type device manager, and select
  Device Manager from the search results.
• Under Sound, video and game controllers, right-click your sound card driver, then select
  Update Driver.
• Select Search automatically search for updated driver software.

If Windows doesn't find a new driver, you may look for one on the device manufacturer's website and follow their instructions on how to install their driver.

If the above steps doesn't resolve the problem, feel free to post back to us.

 

How to make sure Game Bar only records game audio, and not audio from other apps?

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to record the in game audio only and mute the audio from other apps.



You can change the game bar settings to record only the game audio. To do that follow the steps mentioned below.

1. Press Windows key +
   G to launch Game Bar.
   
2. Click on Settings (Gear icon).
   
3. Click on Capturing.
   
4. Under Recording, select the check box for
   Record in the background while I’m playing a game.
   
5. Under Audio to Record, select the Radio button for
   Game. (If you are still unable to get Audio, select the Radio button to All).
   

Regards,

Prakhar Khare

Microsoft Community – Moderator