Windows 10: Multiple errors when bringing up DXDIAG

Hello, I've got a bit of a problem that's left me and a couple of the few computer-knowledgeable people I've been able to contact puzzled. One of them recommended I bring all this information here to see if anyone could figure out how to get these errors to stop cropping up!


I have an AMD fx8320 processor.

I have a GTX 1060 graphics card.


The errors I get when I load up DXDIAG are as follows:

- Holographic yes/no

- Direct3D yes/no

- DirectSound yes/no

- DirectInput yes/no

- DirectShow yes/no

- "there was a problem accessing system information last time..." yes/no

:)

 

Multiple errors when bringing up DXDIAG

Hello, I've got a bit of a problem that's left me and a couple of the few computer-knowledgeable people I've been able to contact puzzled. One of them recommended I bring all this information here to see if anyone could figure out how to get these
errors to stop cropping up!

I have an AMD fx8320 processor.

I have a GTX 1060 graphics card.

The errors I get when I load up DXDIAG are as follows:

- Holographic (yes/no)

- Direct3D (yes/no)

- DirectSound (yes/no)

- DirectInput (yes/no)

- DirectShow (yes/no)

- "there was a problem accessing system information last time..." (yes/no)

Here is the information/report that I got from DXDIAG:

DXDIAG Report

 

DxDiag Error

Hi,

To enable the Direct 3D feature on your device, we suggest following the steps below:

• Run the DirectX Diagnostic Tool (Dxdiag.exe).
• On the Display tab, verify that DirectDraw Acceleration and
  Direct3D Acceleration are selected under DirectX Features.
• If either of these lines shows a Disabled status, click
  Enable for that line.
• If multiple video adapters are installed in your computer, repeat steps 2 for each
  Display tab in the DirectX Diagnostic Tool.

We're here to help. We'll keep an eye out for your response.

 

Dxdiag GPU Name Error

months ago i bought a Radeon 5850, before that i had a Radeon 3xxx Series VCard, So, the 5850 worked fine, reinstalled drivers, dxdiag shows 5800 series, and Metro 2033 has a dx11 option.

The problem started yesterday, When i updated the drivers for my vcard. Did the right thing though. Uninstall on Control Panel, Then on Device Manager, then driver cleaner, then driver cleaner on safe mode, the driver cleaner again(to be sure), and install the latest drivers. then i started metro 2033, and boom, the dx11 option is gone. dx9 and dx10 is there but no 11.

Checked dxdiag and in the display tab. device name is showing the wrong the name. the name of my old GPU. but in CCC, GPU-Z, Device Manager, It shows my current video. in the dxdiag it shows not.

Also when you go to the screen resolution -> advanced settings,
The Adapter type shows my old card. but below it. the adapter string shows my new card.

However. im getting the performance that i should with my 5850. the only problem is dxdiag showing my old video card and not being able to play in real dx11 mode.(with tesselation and stuff)

Also in the Dxdiag the dx version shows as dx11 and it says no need to update when i try to update.

EDIT: I search the registry for a bit and i fount out that in /MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
Also in Controlset1 and Current Control Set. My old video card is still listed there. Like in the DriverDesc. It says radeon hd 3600 series. ni the infsection. also shows an ati2mtag_RV630(i think rv630 points out to that series of video cards) and other more details that couldn't understand.

I used the find option and searched radeon hd 3600 series and found out the Its all everywhere in my registry! it should be 5800 series., however i can still find some strings that says hd 5800 series.

SOLVED: I fixed it, i just searched all strings in the registry that contains "hd 3600 series" and deleted them(have to set the permissions to me so i can delete it), then i reinstalled the drivers and its now working. Its a Registry error.